Technical support Engineer - L1

At Sequoia Connect , we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects.

We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing.

This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong.

We are currently searching for a Technical support Engineer - L1:

Responsibilities:

• Support the WAN/LAN infrastructures for several key client accounts.
• Provide life-cycle management , quality assurance, and technical troubleshooting support for complex network feature sets.
• Manage customer communications effectively to ensure transparency during technical incidents.
• Use network troubleshooting tools to perform basic probing and diagnosis to resolve connectivity issues.
• Route tickets to appropriate specialized teams when further resolution or escalation is required.
• Coordinate with field support organizations to facilitate the installation or repair of network hardware and infrastructure.
• Ensure high-quality standards across multiple accounts while maintaining detailed technical logs.

Requirements:

• Fundamental knowledge of Networks and Network Design (Level 1).
• Basic understanding of Telecom and proprietary network products (e.g., AT&T).
• Proficiency in MS Office for documentation and reporting.
• Ability to provide technical troubleshooting in a high-volume environment.
• Excellent written and verbal communication skills in English (CEFR B2 level or above).

Desired:

• Advanced knowledge of LAN protocols , including STP, RSTP, DTP, VTP, HSRP, and VRRP .
• Understanding of WAN protocols , specifically EIGRP, OSPF, and BGP .
• Aptitude for analyzing complex data and in-depth evaluation of IP-based networking scenarios.

Languages

• Advanced Oral English.
• Advanced Spanish.

Note:

• On-site.

If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page :

Keywords:
Technical Support Engineer, L1 Support, Network Fundamentals, WAN, LAN, Troubleshooting, IP Networking, BGP, OSPF, STP, HSRP, Customer Communication, Network Design, Life-cycle Management, Onsite.

REQUIREMENTS

Requirements:

• Fundamental knowledge of Networks and Network Design (Level 1).
• Basic understanding of Telecom and proprietary network products (e.g., AT&T).
• Proficiency in MS Office for documentation and reporting.
• Ability to provide technical troubleshooting in a high-volume environment.
• Excellent written and verbal communication skills in English (CEFR B2 level or above).