Customer Service Associate I

Job Description

Reporting to the Partner Support Supervisor, the Customer Service Associate I will be responsible for offering world-class customer service to all customers. This role requires someone who is motivated, experienced, and dynamic. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The Customer Service Associate I should remain calm under pressure while meeting customers’ needs, have an eye for details, and excellent follow-up skills.

JOB DUTIES:

• Assist with routine customer service tasks such as order placement, returns, account updates, website login support, and order tracking, ensuring accuracy and efficiency.
• Perform accurate data entry and maintain organized records of customer interactions, including updating case information in Salesforce and other systems.
• Follow written and verbal instructions to complete repetitive tasks with consistency, attention to detail, and adherence to defined procedures
• Identify and resolve common customer issues using established guidelines, escalating complex or unfamiliar cases to senior team members when needed.
• Demonstrate basic computer literacy, including email, web browsers, and data entry tools, while working effectively in a structured, supervised environment.
• Meet monthly KPIs and adhere to schedule and performance expectations in a fast-paced, team-oriented setting.

YOU MUST HAVE:

• Strong verbal and written communication skills in English.
• 6 months to 1 year of customer service experience
• Ability to work full-time hours within a rotating schedule between 6:00am and 6:00pm

WE VALUE:

• Experience using Microsoft Office Products
• Salesforce Experience

WHAT'S IN IT FOR YOU:

• Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
• Access to cutting-edge tools, resources, and a supportive team to help you excel.
• The chance to work with a global, innovative company shaping the future in its industry.

About Us

ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at .

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JOB INFO

Job Identification : 19202

Job Category : Customer Support

Posting Date : 2026-08-12T22:31:51+00:00

Job Schedule : Full time

Locations : Avenida Palmira No 351. 5to Piso, San Luis Potosi, 78295, MX

(Hybrid)

Incentive Eligible : N/A

Business : ADI Global Distribution

Hiring Salary Range : We are committed to inclusive and equitable compensation. Salaries are determined by factors like role responsibilities, candidate qualifications, and geographic location. We also provide additional benefits tailored to your location and role.

Benefits : We provide comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays.