Sales Enablement & Operations Specialist (Xico)

Overview

We are looking for a highly analytical and process-driven individual to join our fast-growing Sales team. A person who is passionate about driving performance through data, building efficient systems, and empowering others to succeed. This role is perfect for someone who thrives on bringing structure to chaos, loves diving into numbers, and is excited by the challenge of optimizing sales processes in a high-velocity startup environment.

As a Sales Enablement & Operations Specialist, you will play a vital behind-the-scenes role, enabling our sales team to do their best work. You'll be responsible for managing CRM systems, generating dashboards and reports, analyzing performance metrics, and ensuring our sales workflows are as streamlined and effective as possible. You'll work closely with the Head of Sales and collaborate with Revenue, Marketing, and Customer Success to ensure alignment and operational excellence across the entire go-to-market engine.

Responsibilities

• Own the day-to-day operations of the sales tech stack (e.g., CRM, sales automation tools, dashboards).
• Create and maintain accurate reports and dashboards to monitor sales performance, KPIs, pipeline health, and forecasting.
• Analyze sales data to identify trends, gaps, and opportunities to improve team effectiveness.
• Support the onboarding and continuous training of new sales team members by developing playbooks, documentation, and enablement materials.
• Collaborate with Marketing and CS to ensure smooth lead handoff and customer journey alignment.
• Monitor and enforce CRM hygiene and data integrity across the team.
• Assist in sales planning, quota setting, territory design, and performance reviews.
• Drive process improvements and recommend tools or automation that can increase efficiency.
• Act as a strategic partner to the Head of Sales, providing insights and supporting strategic initiatives.

Qualifications

• 2+ years of experience in Sales Operations, Revenue Operations, Business Intelligence, or a similar role — preferably in a B2B SaaS environment.
• Proficiency in CRM systems (HubSpot, Salesforce, or similar), Excel/Google Sheets, and data visualization tools (e.g., Looker, Tableau, or similar).
• Strong analytical skills and the ability to translate complex data into actionable insights.
• High attention to detail and a love for building scalable processes.
• Strong project management skills and the ability to juggle multiple priorities.
• Familiarity with sales methodologies, funnels, and go-to-market motions.
• Ability to work cross-functionally and communicate effectively with both technical and non-technical stakeholders.
• Curious mindset and eagerness to continuously learn, iterate, and improve.
• Experience with automation tools (e.g., Zapier) and SaaS business metrics is a plus.
• Passion for technology, AI, and supporting teams in a fast-paced startup environment.

Benefits

• Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
• OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
• Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
• Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!