Senior Infrastructure Engineer

Please read the description and location for this job before applying.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Global Payments is a leading provider of electronic payment services to merchants worldwide, operating in 54 countries. We build and run technology that handles billions in payments each year. As part of our Infrastructure Operations team, you’ll collaborate with cross-functional teams to develop and operate private cloud infrastructure supporting our online payment products.

Role Summary

As an Infrastructure Operations Engineer, you will be a key member of the team responsible for the day-to-day stability, scalability, and security of our high-availability environments. You’ll work across Linux (mainly) and Windows systems, on-premises but mainly in the cloud, supporting the platforms that enable thousands of businesses to accept payments online. This is a hands-on role focused on delivering reliable infrastructure operations and continuous service improvement.

Important:

• Hybrid scheme: 3 days in office - 2 days at home
• Location: Lomas de Memetla, Cuajimalpa, CDMX (Santa, Fe)
• Law and above compensation package

Key Responsibilities

• Operate and maintain cloud and on-premises infrastructure that supports multiple Global Payments platforms.
• Perform system administration and troubleshooting for Linux and Windows environments.
• Participate in incident response, root cause analysis, and problem resolution.
• Carry out patching, lifecycle management, and routine maintenance tasks.
• Execute changes, upgrades, and deployments with a focus on stability and compliance.
• Collaborate with Platform Engineering to test and adopt new technologies.
• Follow operational processes (Change, Incident, Problem, and Service Management).
• Participate in an on-call rota to provide 24/7 support for critical systems.
• Contribute to documentation, knowledge sharing, operational handovers and process improvements.

Required Skills & Experience

• Strong experience in Linux system administration (Windows exposure a plus).
• Practical experience supporting infrastructure in production environments (GCP/AWS/Azure)
• Familiarity with Infrastructure as Code tools (Terraform, Ansible).
• Solid troubleshooting and problem-solving skills.
• Experience with patching, lifecycle management, and monitoring.

Preferred Skills & Technologies

• Scripting (Python, Bash, PowerShell).
• Cloud platforms: GCP, Azure, AWS.
• Containers: Kubernetes, Docker.
• CI/CD exposure: Git, Jenkins.
• Experience working in regulated or PCI-compliant environments.
• Understanding of ITIL processes and service management.

Key Competencies & Qualities

• Strong customer focus with awareness of operational impact.
• Clear communication and teamwork skills.
• Analytical mindset with a proactive approach to problem-solving.
• Passion for automation, efficiency, and continuous improvement.
• Self-motivated, reliable, and adaptable in a fast-paced environment.

Why Join Us?

• Work with cutting-edge technologies in a mission-critical environment.
• Be part of a global team driving innovation in digital payments.
• Opportunities for professional growth and career development.
• Collaborative and inclusive workplace culture.

Diversity and EEO Statements

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.