Process Engineer, Reverse Logistics , Amazon Customer Excellence System (Aces) (Cuautitlán Izcalli)

The Role

Amazon Mexico Fulfillment Operations is seeking a Process Engineer (PE) to work in the ACES (Amazon Customer Excellence Systems) team. The PE team is a group of operational leaders driving process stabilization, standardization and continuous improvement for the Amazon Fulfilment Network. This team is essential to establish best in class network performance across all process paths, accelerate implementation of technological advancements and to strengthen the technical acumen and process knowledge for the operational leaders across the FC network. As Amazon Mexico continues to rapidly grow the FC footprint and infuse the organization with new talent, we need to ensure the operations teams are equipped with the functional expertise to successfully deliver expected gains for technology advances and network-wide process improvements. The team would drive process control and shifting mean performance with the outcome of minimizing variation between shifts, building and region, to deliver strong OP performance. The team will work closely with other ACES peers, launch teams, operations, engineering and reliability and maintenance (RME) teams to improve the input metrics for each of the process paths by prioritizing and channeling resources to address gaps in these input metrics. This role requires the ability to insist on the highest standards for process execution, interpret data, and lead through influence to deliver meaningful results translating to tangible productivity, efficiency and cost reduction gains across the super region.

Key Job Responsibilities

• Evaluate performance objectives and metrics across the network to proactively identify process improvement opportunities within your assigned process path
• Develop and implement detailed standard operating procedures to support daily operations within optimized operating window for each fulfilment process
• Partner with operational leaders within the FCs to execute implementation of process improvements driving stabilization and standardization across the network
• Deliver coaching and process path information across network of operational leaders in the FCs as it relates to your respective process path to support reduction of variation in process standards and knowledge gaps within FC network
• Execute, measure and support communication of project impacts in partnership with the site leaders responsible for day to day operations
• Work with cross-functional teams such as Engineering, Learning and Talent Development and CI to deliver capability development projects
• Partner with ACES peers for reviewing critical inputs, new training, best practice sharing, and documentation to drive benchmark performance.

A Day in the Life

• Evaluate performance metrics to proactively identify process improvement opportunities
• Audit, teach, and drive execution to the benchmark standards
• Partner with operational leaders to execute standard work and process improvements
• Collaborate with cross-functional teams to deploy network-wide initiatives
• Develop and implement KPI reporting for programs and projects
• Travel up to 40% of the time to various sites across the country