Manager - parts and service dealer and distributor - operational manager 2 (San Pedro Tlaquepaque)

Job Overview

C workshop managercontribute to the workshop's profitability by coordinating all activities and managing resources, complying with each of the scania procedures and standards.competency levelsacquire: in the learning phase to be able to apply the competency in work situations. capable of applying the competency in work situations with assistance.apply: capable of applying the competency in work situations independently without assistance.guide: capable of applying the competency in work situations under extraordinary or complex conditions, as well as mentoring and guiding others.transform: considered an expert and capable of driving the development of new concepts and methods.innovate: considered a subject matter expert, both internally and externally.

Competency Levels

• acquire: in the learning phase to be able to apply the competency in work situations.
• capable of applying the competency in work situations with assistance.
• apply: capable of applying the competency in work situations independently without assistance.
• guide: capable of applying the competency in work situations under extraordinary or complex conditions, as well as mentoring and guiding others.
• transform: considered an expert and capable of driving the development of new concepts and methods.
• innovate: considered a subject matter expert, both internally and externally.

Key Responsibilities

• guarantee extraordinary team leadership.
• guarantee the correct management of workshop resources.
• guarantee the management of their work team.
• guarantee proper workshop planning.
• guarantee constant improvement proposals in the workshop.

Task Areas

• talent management and leadership: ensure team talent and development. assign tasks based on skills. look after staff well-being. provide feedback and maintain interdepartmental communication. coordinate srs (scania retail system) and daily steering meetings. drive courses such as mycompass.
• workshop operations: supervise order, cleanliness, and standards (dcs, dos). maintain the dashboard/whiteboard and indicators (kpis). guarantee tools and equipment availability. perform inventories. coordinate wo (work orders) with service advisors, technicians, reception, and the parts department. monitor productivity and efficiency per wo. manage roadside assistance and wo comebacks/returns. administrative management: prepare failure reports for billing (warranty, contract, customer). use and supervise platforms such as tia portal. validate external service invoices. comply with safety, health, and environmental standards (she).
• define wo payers. ensure sufficient staffing. execute regional directorate projects. continuous improvement: establish clear goals (best practices, hygiene, safety). propose, implement, and follow up on improvements.

Education

• completed high school, associate degree (tsu), and/or bachelor's degree.

Job Profile

• 6 years of experience in a similar position.

Qualifications

• experience in customer service.
• knowledge of diesel mechanics.
• intermediate ms office.
• experience handling erp systems.