Billing & Collections Analyst (Guadalajara)

Company Overview

Insulet started in with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are on an exciting trajectory of significant growth and global expansion, enabling us to reach more patients around the globe.

Job Title

Billing & Collection Specialist

Position Overview

This role involves coordinating with various departments to resolve billing issues, maintaining financial records, and providing excellent customer service to clients.

Responsibilities

• Process billing transactions in ERP and Medical Billing System, ensuring accuracy and compliance with company policies.
• Investigate and resolve disputes or discrepancies related to billing and payments.
• Work closely with Sales, Finance, and Customer Service teams to address issues.
• Collaborate with internal teams to ensure seamless financial operations.
• Provide exceptional customer service to internal and external stakeholders.
• Ensure compliance with company policies, industry regulations, and legal requirements.
• Maintain accurate records of all transactions and prepare reports as needed.
• Assist in month‑end closing activities and audits.

Key Decision Rights

• Escalation and audit functions.
• Perform activities and tasks per job profile and experience.
• Escalate issues and concerns timely.

Required Leadership & Interpersonal Skills

• Organization and attention to detail.
• Strong data entry and communication skills.
• Interpersonal skills.
• Cross‑functional collaboration and multicultural awareness.
• Ability to multi‑task and work in a fast‑paced and demanding general environment.
• Ability to perform under pressure and meet tight deadlines.

Required Skills & Competencies

• Proven track record for improving process efficie