Manager I, Operations Tj (Tijuana)

Overview

When you join Amazon as an Area Shift Manager, you'll gain experience leading a large and diverse team to keep your area of the business on pace with demand. In this hands‑on role you will learn about the complexity of operations at a general business and what it takes to make everything run seamlessly. You’ll implement your team’s approach to drive productivity and work closely with colleagues to address challenges, which means no two days will be the same.

Job Specifics

This role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays, and/or overnight shifts, and the ability to work overtime both in peak season and as needed.

A Day in the Life

Shifts are based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across the site, monitor and maintain process efficiency, and prioritize routine team management and daily operational tasks. Additional responsibilities include individual escalations, process improvement work, and wide‑scale operational contingency planning. You will work with colleagues in other teams and external partners to ensure we stay on track to meet customer demands and targets. This work involves analyzing data and performance metrics with leaders in your business area and discussing the operational pros and cons of technical improvements with engineers.

About the Team

Amazon Logistics (AMZL) handles ‘last mile’ delivery duties in partnership with third‑party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible.

Key Job Responsibilities

• Manage daily inventory control, quality assurance, and capacity activities for the warehouse.
• Lead best stow and picking practices and capacity management inside the warehouse to serve customers on time.

Basic Qualifications

• Completed Bachelor’s Degree or 2+ years of Bachelor’s Degree program in Supply Chain, Logistics, Industrial Engineering, Engineering, or other related field, or graduated within the last 12 months.
• Knowledge of Microsoft Office Excel (pivot tables, VLOOKUP, charts).
• Intermediate knowledge of English.
• Fluent Spanish.

Preferred Qualifications

• Experience using Lean manufacturing methodologies.
• 1+ year’s experience in a role with similar responsibilities.
• Previous experience as a Project Manager.
• Experience managing department’s KPIs and driving results.
• Logistics background from an operations environment, preferably from first‑middle mile ops.
• Advanced English proficiency.

Legal Notice

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country or region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A*******#J-*****-Ljbffr