Customer Service Representative (Veracruz)

About Logos

Logos is a purpose-driven tech company dedicated to building technology solutions that equip the Church to grow in the light of the Bible. Our team is committed to increasing biblical literacy and accessibility for every Christian around the world. We do so by delivering value along three fronts: software tools, community collaboration, and rich digital content. Logos' solutions portfolio connects users to the Word and to their communities. Based in Bellingham, Washington, Logos also has operations in Chandler, Arizona, and Puebla, Mexico.

About The Role

NOTE: This is NOT a remote position. The applicant must be able to work from our Puebla, Mexico office.

Responsibilities

• Assist customers by providing accurate product information and addressing questions or concerns in a helpful and professional manner.
• Troubleshooting technical problems, resolving billing disputes, or addressing product/service-related questions.
• Have a deep understanding of Logos' products or services to provide accurate information and assistance to customers.
• Identify root causes and provide solutions or escalated complex problems to higher-level support teams if necessary.

Requirements

• Excellent bilingual communication skills – both written and spoken.
• Customer care support.
• Management of hardware and software on computer and mobile devices.
• Be able to troubleshoot technical issues regarding program errors and search for solutions through online resources.
• Understand and be able to explain hardware and software terms to customers.
• Ability to work in a fast-paced environment and under pressure.
• Strong multi-tasking skills (typing, speaking, and listening).

Benefits

• Competitive Family Medical, Dental, Vision, and Life Insurance
• 3 company-paid holidays per year in addition to regular holidays
• 4 days of Paid Time Off (PTO) per year
• Paid Time Off (PTO) on Birthday
• Law Benefits

Work Location: In person