Senior Application Engineer (Linares)

Job Description

Provide engineering and technical support for custom engineered product lines from preliminary and design phases through completed contracts. Work along with the application engineering supervisor to support an integral Xylem sales team as well as distributors and representatives to provide product support through specification review, cost estimates, proposal creation.

Responsibilities

• Provide Applications Engineering support to channel partners, distributors and end users.
• Provide optimal design selections based on customer requirements.
• Estimate project costing and negotiate lead times.
• Collaborate with purchasing team and other stakeholders to obtain costing for components as required.
• Support maintenance of CRM funnel to ensure opportunity visibility by field sales team.
• Develop technical depth and understanding of Xylem products and applications.
• Conduct Project Engineering activities during submittal development and order fulfillment.
• Collaborate with other technical and engineering groups to provide the required customer solution.
• Proactively anticipate and mitigate risk.
• Provide timely responses to inquiries.
• Meet or exceed established SLA and required metrics.
• Be easy to do business with.
• Support timely order entry, delivery and order status.

Qualifications

• Bachelor’s degree in engineering required.
• Three to Five years+ related experience with rotating equipment preferred.
• Knowledge of pump hydraulics, mechanics and construction.
• Excellent interpersonal relationship building skills with strong verbal and written communication skills.
• Experience with Customer Relationship Management (CRM), Configure Price Quote (CPQ), and/or Enterprise Resource Planning (ERP) tools.

Pluses

• Salesforce and Pump selection software experience is a plus.
• Ability to work with ambiguity, manage multiple projects at once, and review technical documents and drawings.
• Ability to be self-managing and self-leading.
• Experience in Municipal and Industrial Projects.