Control Center Operator (Reynosa)

Career Area: Administrative Support

Control Center Operator

Be a part of a general team that truly cares about helping our customers, their communities and the planet. Everything you do in partnership with our dealers and customers, regardless of your role, makes an impact and helps build a better, more sustainable world.

Job Description

This position coordinates transportation for the facility manager, facility visitors and other key personnel. The operator must be fully aware of the city’s security risk and conditions on a day‑to‑day basis and report said conditions to local and foreign Caterpillar personnel. This position coordinates the assignment of vehicles for different company employees and business needs; in addition, this position is in charge of carpool preventive, corrective and emergency maintenance for all vehicles property of Caterpillar Mexico, and different transportation services for Caterpillar executives through the Plant Protection Department.

Responsibilities

• Interact with contractors and third‑party service companies and agencies for vehicle maintenance, verify the efficiency of services contracted and keep relations with suppliers obtaining quotations over cars’ prices, services, and spare parts.
• Keep up to date with the city’s security conditions and report risk and general conditions to local and foreign Caterpillar personnel, through morning reports and daily news reports.
• Collaborate and administrate facility protection personnel (security guards) in their tasks such as control of the facility entrances and security patrols throughout the premises.
• Coordinate transportation services for facility visitors traveling from outside Mexico as well as transportation services for the facility manager.
• Organize daily vehicle loans to company employees using and controlling authorized forms including in and out logs, registering users, departures, etc.
• Elaborate and keep all records for services, car loans, mileage, maintenance, and compliance requests for the company’s vehicles.
• Do all paperwork before government offices to ensure proper use of vehicles. The government offices included are, but not limited to: Finance Office, The State’s General Treasure Department, Department of Motor Vehicles, Local Police Department, Federal Preventive Police Department, Insurance Companies, tow trucks, impound yards and other government offices related to the company.
• Keep updated individual records for every vehicle of the company in order to analyze new car fleet units’ requirement considering mileage, time of usage and repairs.
• Keep updated daily records for vehicle requesters in order to elaborate correct amount of units for car fleet.
• Supervise car fleet assistant for weekly review of vehicles general conditions (car fleet, and managers’ vehicles).
• Review vehicles daily status: vehicles cleaning, having enough fuel and tires in good conditions, and appropriate water and oil levels.
• Verify prices with different retailers to make right decision and recommend the best option for new vehicles acquisition whenever is necessary.

Basic Qualifications

• High School, Bachelor, or Technical Career.
• Personal computer skills and familiarity with various software packages.
• Know the City, Logistic skills.
• Good interpersonal skills to assist employees, and deal with suppliers for services.
• Fluent English (written and spoken).
• Availability for shift rotation is required.

Equal Opportunity Employer

The Caterpillar Code of Conduct states that we will select, and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age, or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence, or promotion.

Caterpillar is an Equal Opportunity Employer (EEO).