Shift Area Manager, Last Mile Operations (Villahermosa)

When you join Amazon as an Area Shift Manager, you’ll gain experience leading a large and diverse team to keep the area of the business in pace with demand. In this hands‑on role, you’ll learn about the complexities of operations at a global level and how to make everything run seamlessly while driving productivity and collaborating with colleagues to address challenges.

Job Specifics

• Fully onsite position with flexible scheduling, including weekends, holidays, overnight shifts, and overtime during peak season.

Key Job Responsibilities

• Promote a culture of safety and wellbeing.
• Analyze and implement corrective actions to maintain high quality and productivity across all shifts.
• Lead and support a team while handling administrative work and building a strong team culture.
• Analyze performance and suggest process improvements to optimize work and enhance customer service.
• Promote best practices and continuous process improvements in health, safety, and productivity.
• Collaborate with other managers to standardize shift processes.

A Day in the Life

You’ll work shifts and be based at an operational site. Your main focus will be maintaining safety standards, monitoring process efficiency, and managing routine team and operational tasks. The role also involves handling escalations, driving process improvement work, and preparing wide‑scale operational contingency plans. Collaboration with stakeholders and engineers to evaluate data, performance metrics, and technical improvements is a daily requirement.

About The Team

Amazon Logistics (AMZL) handles “last mile” delivery in partnership with third‑party distributors. The team focuses on operations with 24/7 shifts, delivering millions of products while continuously improving customer experience and reducing the carbon footprint.

Basic Qualifications

• Bachelor’s degree or equivalent.
• 2+ years of experience in performance metrics, process improvement, or lean techniques.
• Flexibility to work a varied schedule, including weekends, nights, and holidays.
• Advanced proficiency in Microsoft Excel (pivot tables, macros, index/match, vlookup, VBA).
• Strong written and verbal English communication skills.

Preferred Qualifications

• Fluency in English.
• MBA or Bachelor’s degree in management, business administration, economics, engineering, or marketing.
• Bachelor’s degree or equivalent in business, operations, logistics, supply chain, or engineering.