Technical Training Supervisor

We are looking for an experienced Aftersales Technical & Operational Training Supervisor to lead the development and execution of training programs across our dealer network for Zeekr (BEV) and Lynk & Co (PHEV/MHEV) brands.

This role combines technical training, aftersales operations, and dealer capability development , ensuring technicians, service teams, warranty staff, and parts personnel achieve high standards in technical expertise, operational excellence, safety compliance, and customer satisfaction.

The position serves as a key link between local operations and China HQ, supporting the rollout of new technologies, training standards, and aftersales best practices.

Key Responsibilities

• Design, localize, and deliver technical and operational training programs for dealer and field teams.
• Train personnel on EV, hybrid, and conventional powertrain systems, including diagnostics, repair methodologies, and OEM tools.
• Lead certification programs for technicians across different competency levels.
• Ensure compliance with high-voltage safety standards, workshop readiness requirements, and repair authorization processes.
• Deliver training on warranty administration, parts operations, and dealership service processes.
• Collaborate closely with China HQ training and technical support teams to align local standards with global requirements.
• Identify recurring field issues and escalate technical trends, warranty challenges, and network capability gaps.
• Monitor dealer performance through training and aftersales KPIs, including certification coverage, warranty performance, and Fix-Right-First-Time metrics.
• Manage LMS platforms, webinars, e-learning content, and knowledge-sharing initiatives across the network.

Qualifications

• Bachelor's Degree in Automotive Engineering, Mechanical Engineering, Mechatronics, Electrical Engineering, or a related field.
• 5+ years of experience in automotive technical training, aftersales operations, field service engineering, or dealer network development.
• Hands-on experience with Battery Electric Vehicles (BEV) and Hybrid Vehicles (PHEV/MHEV) .
• Strong knowledge of automotive diagnostics, high-voltage systems, dealer service operations, warranty processes, and spare parts management.
• Experience using OEM diagnostic tools, DMS platforms, EPC systems, LMS platforms, and warranty management systems.
• High-voltage certification or equivalent EV safety credential is highly preferred.
• Strong presentation, facilitation, and stakeholder management skills.
• Fluent Spanish and professional English communication skills.

What Success Looks Like

• Increased dealer certification coverage and technical competency.
• Improved warranty claim approval rates.
• Better Fix-Right-First-Time performance.
• Strong compliance with safety and operational standards.
• Higher customer satisfaction across the dealer network.