Bilingual Operations Specialist

Job Description

We are seeking a Bilingual Operations Specialist in Mexico. This is an on-site work position, and individual will be required to report into our Mexico City office. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

What You'll Do:

As a Bilingual Operations Specialist, you will play a key role in supporting our clients’ pre-employment screening process. Your responsibilities will include delivering accurate and reliable screening results, helping our clients create safer environments for their employees, customers, and partners. Your attention to detail and drive to complete tasks will be essential in ensuring the quality and integrity of the screening process. Individual must be Bilingual in Spanish & English (verbal and written)

Location:

Position based in our Mexico City office (Polanco, CDMX )

Hours:

Monday to Friday 8:00 am - 5:00 pm CST

Responsibilities:

Handle verifications for some of our high-profile clients. Know customer SOPs and FADV systems Verify candidate details including current and previous employment, education, professional licenses, certifications and references. Contact companies and educational institutions to verify candidate-provided information. Communicate with third parties such as employers, schools, state boards, and online databases to verify information. Write detailed and accurate reports flagging any discrepancies found during the verifications process. Record confirmed information in our First Advantage’s platforms, ensuring data integrity. Perform quality checks to meet client-specific standards. Meet daily volume and accuracy targets. Perform other related tasks and functions as needed.

Requirements:

High School Diploma, GED, or equivalent required At least 1+ year(s) of work experience is required, preferably in a call center, BPO/KPO environment, and/or with fact-checking and fact-checking responsibilities Strong communication skills (presentation, written, verbal) and reading comprehension Typing speed of at least 20 words per minute (WPM) with 90% accuracy. Familiar with MS Office Suite, especially Excel Attention to detail and use of good judgment Performance: Setting and executing goals; attending regular 1:1 meetings; Participate in employee engagement Training: Attend required internal trainings (e.g., Compliance, Privacy); Attend business unit meetings; may occasionally attend internal customer-focused meetings at the request of the manager.

Physical Requirements & Work Environment:

This role is largely sedentary in nature. The role requires the ability to lift and/or carry equipment and files up to 20 pounds, walk, bend, or stand as needed. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, digital phones, smart cameras, webcams, photocopiers, scanners, calculators, filing cabinets, and fax machines The above statements are intended to describe the general nature and level of work that is done by most of the people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and requirements.

Training:

Attend required internal trainings (e.g., Compliance, Privacy); Attend business unit meetings; may occasionally attend internal customer-focused meetings at the request of the manager.

Why First Advantage is Your Next Big Career Move

First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.

Equal Employment Opportunities at First Advantage

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

Company Overview

First Advantage is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale. For more information, please visit our website at

Values

Join us and help shape the future of trust, guided by our values: Authenticity Curiosity Integrity Teamwork Customer-inspired Be a part of the growth, innovation, and impact we’re building at First Advantage!

Benefits

• Professional development opportunities, such as our award-winning SOAR program
• Generous Paid Time Off Program
• Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities
• Competitive benefits (medical, dental, etc.)
• Global Employee Assistance Program (EAP) available to all team members
• Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year
• Must meet hourly work requirement to be eligible