Manager, Merch Operations (Logistics & Fulfillment) (Xico)

We’re looking for a highly organized and operationally driven Manager, Merchandise Operations to join a fast-growing beauty, fashion, and wellness brand.

This role serves as the key bridge between Merchandising, Planning, Sales, and 3PL operations, ensuring inventory, fulfillment, and product launches run seamlessly across DTC, Retail, Amazon/Marketplaces, and Wholesale channels.

If you thrive in high-SKU environments, enjoy solving operational challenges, and enjoy bringing structure to fast-moving workflows, we’d love to connect.

What You’ll Do

• Merchandise & Vendor Operations
  • Manage vendor communication, shipping, routing, compliance, and receiving workflows
  • Resolve SKU, PO, and inventory discrepancies across NetSuite, Shopify, and 3PL/WMS platforms
  • Investigate inbound inventory issues and maintain operational accuracy across systems and reporting
  • Support vendor chargeback tracking and discrepancy resolution
  • Manage warehouse‑related operational tickets and prioritize issue resolution
• Transportation & Inventory Planning
  • Coordinate inbound inventory forecasting and launch readiness with logistics partners
  • Support damaged, expired, and excess inventory reporting
  • Partner with vendors and logistics teams to support launches, seasonal collections, testers, displays, and promotional items
• Item Setup & Launch Readiness
  • Case packs and pallet configurations
  • Shelf‑life, hazmat requirements, and packaging compliance
  • Translate merchandising calendars and sales plans into fulfillment and logistics requirements
• Channel Fulfillment Operations
  • DTC / eCommerce
    • Define fulfillment workflows including kitting, bundling, gift‑with‑purchase (GWP), inserts, and promotional requirements
  • Retail
    • Oversee replenishment flows, launch allocations, displays, and store fulfillment timing
  • Amazon & Marketplaces
    • Support FBA, FBM, and marketplace fulfillment operations
    • Ensure packaging, prep, and compliance standards are met
  • Wholesale
    • Coordinate wholesale fulfillment, routing compliance, ASN accuracy, labeling, and delivery timelines
• SOPs, Systems & Reporting
  • Own logistics SOPs and launch readiness documentationPartner with internal and external teams to maintain integrations across:
    • NetSuite (ERP)
    • OMS platforms
    • 3PL/WMS systems
    • Shopify
    • Marketplace channels
    • OTIF performance
    • Inventory availability
    • SLA performance

What We’re Looking For

• 5+ years of experience in supply chain, logistics, fulfillment, or merchandise operations within retail, beauty, fashion, wellness, or CPG
• Strong experience supporting multi‑channel fulfillment, including:
  • DTC / eCommerce
  • Retail
  • Amazon / Marketplaces
  • Wholesale
• Experience managing 3PL operations and warehouse workflows such as receiving, pick/pack, shipping, and returns
• Strong systems experience with:
  • NetSuite
  • Shopify
  • OMS systems
• Strong Excel/data skills; automation experience (Parabola) is a plus
• Familiarity with:
  • Amazon prep & labeling requirements
  • Wholesale routing guides
  • ASN/carton compliance
  • Hazmat requirements (beauty preferred)
• Highly detail‑oriented with experience managing high SKU complexity and seasonal launches
• Strong communication, vendor management, and problem‑solving skills