MGR I CUSTOMER SERVICE

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre‑sales or post‑sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like

• Bachelor degree in business, marketing, or related field; more than 3 years’ supervisor/manager work experience in customer service or supply chain role.
• SAP Experience is preferred.
• Sales force experience is preferred.
• Experience leading/influencing change management.
• Knowledge in supply chain, imports, export, Free trade zone warehouse function is preferred.
• Strong English Language skills.

Responsibilities

• Create and execute team strategy aligned with BU priorities and values.
• Lead, manage, and coach team of customer service and supply planning associates.
• Assist /lead data analytic support to sales leader and provide performance updates and team reviews.
• Publish and drive towards attainment of annual and monthly booking and billing forecast, by customer.
• Manage demand, cancellation, pushouts , expedites, timely order acknowledgement and updates to customers.
• Resolve systematic delivery issues with strategic customers.
• Implement service level definitions and agreements across team.
• Execute process improvement initiatives to drive improved performance.
• Work closely with internal customers – warehouse, logistics , planners, finance and concerned teams at customer.
• Ensure timely submission of necessary documents and bills are timely processed for payment at customer.