L2 Production Support | Linux | SQL | Mongo DB

Overview

NTT DATA seeks an L2 Production Support engineer with Linux, SQL, and MongoDB experience to join the team in Guadalajara, Jalisco (MX-JAL), Mexico. The role focuses on production support, deployment, monitoring, and collaboration with client teams.

Responsibilities

• Provide production support for Linux/Windows platforms, including scripting (Perl, Shell).
• Work with databases such as DB2, MS-SQL, and MongoDB (SQL and stored procedures).
• Contribute as a Java/.Net application developer and production support engineer as applicable.
• Understand software systems, client/server architectures, and compatibility requirements.
• Handle complex technical development concepts, database design techniques, and latest tools.
• Participate in production deployment and release management, including troubleshooting and debugging.
• Implement and integrate enterprise monitoring solutions.
• Knowledge of SDLC, Release Management, and Autosys is a plus.
• Understand programming languages and contribute to coding, testing, and deployment activities.
• Apply strong analytical skills and work in a fast-paced environment with tight deadlines.
• Maintain effective client-facing communication and collaboration with teams and stakeholders.
• Coordinate projects/resources, manage changes, and guide programs in a timely manner.
• Lead teams and foster innovation, quality, and excellence.
• Willingness to work in shifts and weekends as required.

Qualifications

• Experience on Linux/Windows platforms and scripting (Perl, Shell).
• Good knowledge of databases such as DB2, MS-SQL, and MongoDB (SQL and stored procedures).
• Experience as a Java/.Net application developer and production support engineer is an advantage.
• Strong understanding of software systems, architectures, and compatibility requirements.
• Hands-on experience with production deployment and release management.
• Experience implementing enterprise monitoring solutions and integration.
• Familiarity with SDLC, release management processes, and Autosys is advantageous.
• Strong communication skills, both oral and written, and ability to work with clients.
• Ability to manage change and coordinate with teams to deliver results.

Location

Guadalajara, Jalisco (MX-JAL), Mexico (MX).

About NTT DATA

NTT DATA is a $30 billion business and technology services provider serving 75% of the Fortune Global 100, with global AI and digital infrastructure capabilities. We hire locally where possible to meet client needs and offer flexible work options subject to client requirements. We are an equal opportunity employer.

EEO and Accessibility

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For our EEO policy and Pay Transparency information, please refer to the company materials and official channels.