Supervisor Call Center (Mezquital del Oro)

Location : 83246, Blvd. Solidaridad 335, Paseo del Sol, 83246 Hermosillo, Son.

Job Type : Full-time (45 hours per week)

Schedule : Open availability required

Weekly Salary compensation : Up to $5,340.00 MXN

What you’ll get : Law Benefits and so much more!

About the Role

Support Services Group is looking for a high-energy and results-driven Call Center Team Leader to manage and mentor a team of customer service agents. This role is essential in ensuring operational excellence, meeting performance goals, and fostering a positive, high-performing work environment.

Responsibilities

• Lead, coach, and support a team of call center associates
• Ensure excellent customer service and quality assurance standards
• Monitor team performance and implement strategies for improvement
• Create and manage reports to meet operational goals and SLAs
• Collaborate with leadership to enhance processes and team development
• Oversee attendance, shift scheduling, and performance management

What We Offer

• Career growth opportunities in a globally recognized CX solutions company
• Leadership development in a dynamic and fast-paced environment
• A supportive and team-driven workplace focused on professional growth

Requirements

• BPO experience (required)
• Previous leadership experience (required)
• Excellent communication and problem-solving skills
• Proficiency in Excel (reporting and analytics)
• Strong customer service skills and attention to detail
• Ability to mentor and motivate team members
• No attendance or disciplinary issues in the last 30 days

Tipo de puesto : Jornada completa

Sueldo : Hasta $5,340.00 a la semana

Lugar de trabajo : Empleo presencial

Fecha de inicio prevista : 06/02/2025