Assistant Manager - Academic Delivery

About the role:

The Assistant Manager - Academic Delivery will play a critical role in the delivery of a portfolio of professional certificate programs in partnership with top-ranked universities. This role requires a process-oriented and detail-oriented person who has a passion for making a difference, and is comfortable working with global, cross-functional teams.

The successful candidate will take ownership of their programs end-to-end, focusing on driving learner satisfaction, learner completion, and online delivery at scale. This includes ensuring course launch readiness, managing course leaders, collaborating with stakeholders, and analyzing data to continuously improve learner experience.

As we operate in a fast-moving environment, this role will work with a great deal of autonomy and

flexibility, while being supported by a collaborative, global team.

Our team brings diverse experiences, from running language schools to working as management

consultants and managing programs and partnerships in higher education. We are highly collaborative, globally distributed across the US, UK, Spain, India, Mexico and Brazil, and a lot of fun to work with!

Key Responsibilities:

Partnership & Stakeholder Management

• Manage internal and external stakeholders by maintaining healthy relationships across

Outreach, Admissions, Design, University Partnerships, and Services Delivery.

• Collaborate with university partners by providing updates on program performance, addressing

delivery-related questions, and ensuring alignment with partner expectations.

• Provide relevant information on the health of the program to cross-functional stakeholders and

university partners.

Program Management

• Own and effectively manage the learner (customer) journey, focused on satisfaction and completion.

• Ensure course launch is ready to go live, including quality control, writing participant communications, and planning live sessions.

• Oversee course leaders, including interviewing, onboarding, training, and performance management for the courses they deliver.

• Manage escalated learner requests from the program support team and swiftly resolve problems in course deployment as they occur.

• Analyze learner feedback and course results to recommend design or process improvements for

future iterations.

• Own and track key performance indicators that measure learner engagement, including program completion, satisfaction, course leader ratings, withdrawals, and deferrals.

• Make timely and sound decisions and tradeoffs that always prioritize the learner experience.

Project Management

• Propose and develop solutions to continuously improve the overall learner experience.

• Establish and maintain scalable, efficient processes for program delivery.

• Work cross-functionally and proactively to improve program delivery processes.

Required Skills & Qualifications:

• Exceptional English communication skills (written and verbal) are mandatory.

• Fluent in Spanish (good to have)

• Bachelor’s degree or equivalent qualification

• Experience delivering online courses.

• Experience in project management.

• Experience hiring and managing course leaders, teaching assistants, faculty, or other instructional staff.

• Experience analyzing large volumes of data, synthesizing insights, and making recommendations.

• Self-starter with strong organizational skills and attention to detail.

• Strong interpersonal and English communication skills.

• Growth mindset with a comfort level navigating change and building processes.

• Ability to operate independently as part of a remote team, building trust and strong relationships.

• Flexibility to work hours to coordinate with a global team.

Why Join Us:

At Emeritus, you’ll make a meaningful impact by supporting learners globally while working in a collaborative, inclusive, and growth-oriented environment.