Application Support L2
Stefanini LATAM
Analista Junior de Soporte de Aplicaciones L2
Responsabilidades:
- Brindar soporte de primer y segundo nivel a aplicaciones en ambientes productivos.
- Registrar, clasificar y dar seguimiento a incidentes y solicitudes mediante ServiceNow .
- Monitorear aplicaciones y atender alertas utilizando AppDynamics y StarFleet .
- Realizar diagnósticos básicos mediante revisión de logs, procesos y servicios en ambientes Unix/Linux .
- Ejecutar consultas SQL para validación de información y apoyo en el diagnóstico de incidentes.
- Dar seguimiento a incidentes de acuerdo con prioridades y SLA establecidos.
- Escalar incidentes complejos a los equipos especializados de Desarrollo, Infraestructura o Bases de Datos.
- Documentar procedimientos, soluciones y errores recurrentes en Confluence .
- Apoyar en la elaboración de reportes operativos mediante Reporting Services y herramientas de Office.
- Mantener actualizada la documentación relacionada con la operación y soporte de las aplicaciones.
Requisitos:
- Carrera técnica, licenciatura o ingeniería en Sistemas, Informática, Computación, TI o afín.
- 1 año de experiencia en soporte técnico, mesa de ayuda, soporte de aplicaciones, monitoreo o producción.
- Conocimientos básicos de ServiceNow .
- Conocimientos básicos de AppDynamics y/o herramientas de monitoreo.
- Conocimientos básicos de Unix/Linux : comandos, procesos y revisión de logs.
- Conocimientos básicos de SQL .
- Manejo de Confluence y herramientas de Microsoft Office.
- Deseable conocimiento de StarFleet .
- Deseable experiencia con Reporting Services .
- Conocimientos básicos de gestión de incidentes y SLA.
- Deseable conocimiento de ITIL .
- Capacidad de análisis, atención al detalle y resolución de problemas.
- Disponibilidad para trabajar bajo un esquema operativo de soporte y atención de incidentes.
Vacante publicada el 11 horas atrás
Empleos similares que podrían interesarleBasado en la vacante Application Support L2 en México
- ...Urgent Role - Java Support Engineer (L2/L3 Support) Location - Remote (Mexico) 1 Day per week working from Guadalajara / Mexico City office... ...them with the team. Key criteria: • Level L2, L3 Application Support experience, preferably in the 6-10 years range....SugeridoTrabajar en la oficinaInicio inmediato1 día a la semana
Tekshapers
Ciudad de México2 días atrás - ...countries in Latin America and the United States, invites you to join its leading Information Technology team. Position: Application Support (L2) Location: Mexico Work Modality: Remote Employment Type: Full-time Position Summary The AS will be...SugeridoTiempo completoRemoto
Hitss México
México3 días atrás - ...Responsabilidades y atribuciones: Brindar soporte de segundo nivel (L2) a aplicaciones críticas en ambientes productivos.... ...competencias: ~3 a 5 años de experiencia en soporte de aplicaciones (Application Support). ~ Experiencia administrando y dando soporte a Oracle...SugeridoPráctica
Stefanini LATAM
México2 días atrás - ...Stefanini Latam busca un analista de Application Support L2 Avanzado para apoyar a las plataformas Markets & Wealth. Se requiere experiencia en entornos de alta disponibilidad, manejo de logs y herramientas de monitoreo. Se valoran conocimientos en ITIL, Linux/Unix y...SugeridoAprendiz
Stefanini Latam
México1 día atrás - ...We are seeking an experienced Application Support Engineer to join a long-term technology team supporting business-critical applications in a high-availability environment. The role blends technical troubleshooting with a reliability-focused mindset in Mexico City....SugeridoTrabajar en la oficinaTrabajo híbrido3 días a la semana
Sii Sweden AB
Ciudad de México1 día atrás - ...We are looking for an experienced Application Support Engineer to join a long-term technology team supporting business-critical applications in a high-availability environment. You will combine technical troubleshooting with a reliability-focused approach, working closely...Trabajo híbrido
Sii Ukraїna TOV
Ciudad de México3 días atrás - ...We are seeking an experienced Application Support Engineer to join a long-term technology team supporting business-critical apps in a high-availability environment. You will blend technical troubleshooting with a reliability-focused mindset, collaborating with engineering...Trabajo híbrido
Sii Polska
Ciudad de México1 día atrás - ...forward-thinking organization. We are currently seeking a L2 JAVA Support Specialist to join our team in Guadalajara, Jalisco (MX-JAL)... ...scriptng languages Experience in Java development and application support. Work on supporting Product servers and clients on...Trabajar en la oficinaRemotoTrabajo híbrido
NTT DATA, Inc.
Estado de Jalisco2 días atrás - ...our Global IT Infrastructure Operations team. Reporting to the Global IT Infrastructure Operations Leader, you will provide L2/L3 operations support for datacenters and server rooms across Regions and Business Groups. Key duties include managing DC and server room...
OP Mobility
León de los Aldama, Gto.3 días atrás - ...TCS is looking for an End User Support Engineer L2 Work modality: Hybrid (Candidate needs to be located or relocate to Querétaro, CDMX, Guadalajara or Monterrey, it will be requested to attend office at least 3 day per week) Job summary: Technical Skills...ContratoTrabajar en la oficinaTrabajo híbrido3 días a la semana
Tata Consultancy Services
México1 día atrás - ...Roche Holding AG sucht erfahrene Application Specialists zur Bereitstellung von technischem Support für Kundenlabors in LATAM. Expertise im Serum Work Area ist erforderlich... ..., führen Schulungen durch und arbeiten eng mit L2-Teams zusammen. Zu Ihren Aufgaben gehören...
Roche Holding AG
Ciudad de México2 días atrás - ...Role: Infor SyteLine Consultant - Technical Support 100% REMOTE Anywhere in Mexico/... ...SyteLine (CloudSuite Industrial) Senior Application Support Consultant based in Mexico with... ...customization . The role focuses on: L2/L3 support for SyteLine ERP Custom...RemotoInicio inmediato
REDLEO SOFTWARE INC.
México4 días atrás - ...Capgemini Mexico is seeking a Veeva Application Support Engineer to deliver L2/L3 support for Veeva Vault across global sites. You will troubleshoot incidents, configure workflows, and enhance dashboards while coordinating with ERP, MES, and LIMS integrations. The...
Capgemini
Aguascalientes, Ags.1 día atrás - ...values are upheld only because of our people. Your Role: As a Technology Lead you will work on maintenance and support of critical applications for leading Global Financial Services. Required: Minimum 4+ years of experience in Applications Support in Unix,...Empleo permanente
Infosys Limited
México13 horas atrás - ...Citi in Mexico City seeks an Apps Support Senior Analyst to provide technical and business support for Citi applications, ensuring stability and efficiency in daily operations. You will monitor, document, and escalate issues while collaborating with technology teams to...
Citi
Ciudad de México2 días atrás - ...Analista de Soporte de Aplicaciones L2 (Jira / Inglés B2) – Híbrido Santa Fe... ...opportunity employer, and all qualified applicants will receive consideration for employment... ...use of Orion services is governed by any applicable terms in this notice and our general Privacy...AutónomoTrabajar en la oficinaDesde casaTrabajo híbridoFin de semana
- ...The individualwill provide Remote Level 1 & 2 Production and Application Support for Hilton Worldwide Digital Key System and Connected Room.... ...Duties and Tasks Acknowledge, Analyze, Manage & Resolve L1/ L2 Digital Key and Connected Room Incidents in ServiceNow Participate...RemotoTurno de tardeFin de semana
NTT DATA, Inc.
Estado de Jalisco1 día atrás - ...individual to work on legacy COBOL-based applications hosted on an iSeries platform. The... ...contribute to meaningful projects. Plus, the supportive work environment and opportunities for... ...application changes and provide support for system testing.* Works closely with...
SWBC
Monterrey, N.L.13 horas atrás - ...The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary... .... Responsibilities: The Application Support Senior Analyst provides technical... ...and assets, by driving compliance with applicable laws, rules and regulations, adhering to...PrácticaTiempo completo
Citi
Ciudad de México2 días atrás - ...En Aon, buscamos un IT Application Support Lead LATAM para garantizar la estabilidad y desempeño de aplicaciones críticas en la región, gestionando operaciones de soporte y coordinando con proveedores y equipos técnicos. La posición es híbrida con presencia en Ciudad...
Aon Corporation
Ciudad de México1 día atrás - ...DATA Services in Guadalajara, Jalisco, Mexico, seeks an Account Service Specialist to provide Remote Level 1 & 2 Production and Application Support for Hilton Worldwide Digital Key System and Connected Room. You will handle live phone support during day, evening and...Turno de tardeFin de semana
NTT DATA, Inc.
Centro (municipio)1 día atrás - ...Datwyler is seeking an IT Finance and Controlling Senior Expert to support Finance and Controlling users across the Americas region. This... ...serves as the primary IT partner for SAP FI/CO, providing application support, driving process improvements, and supporting digital...
Datwyler
Querétaro, Qro.4 días atrás - ...Citi is seeking an Intermediate Applications Development Analyst to support users and collaborate with technology teams to ensure robust application performance. The role requires 2-5 years in financial services, hands-on development experience, and strong communication...
Citi
Ciudad de México2 días atrás - ...el mejor talento IT con empresas Latinoamericanas y de Estados Unidos. Estamos en la búsqueda de tu talento como Java Application Support L2/L3. Requisitos: Licenciatura o Ingeniería pasante / titulado. Inglés conversacional avanzado A partir de 3 años...IndefinidoPrácticaTiempo completoTrabajar en la oficinaTrabajo híbrido
- ...thinking organization, apply now. We are currently seeking a L2 Support Specialist to join our team in Guadalajara, Jalisco (MX-JAL),... ...and scriptng languages Experience in Java development and application support. Work on supporting Product servers and clients on...Trabajar en la oficinaRemotoTrabajo híbrido
- ...BlackLine is seeking an Application Support Analyst to handle incoming customer inquiries, troubleshoot using available resources, and escalate to senior staff when needed. You will collaborate with customers and technical teams to determine requirements, analyze data...
BlackLine
Ciudad de México4 días atrás - ...in Ciudad de México. This role requires over 3 years of experience in application maintenance and support, expertise in Unix and SQL, and preferably AWS knowledge. Responsibilities include resolving L2 issues, supporting product servers, and collaborating with...RemotoTrabajo híbrido
NTT DATA, Inc.
Ciudad de México2 días atrás - ...Make a difference. Be happy. Grow your career. The Application Analyst I provides frontline support for clinical and business applications within the Managed... ...veteran status, or any other protected status under applicable federal, state, or local laws. We encourage...TemporalTrabajar en la oficina
Aplaro Ltd
Santiago, N.L.3 días atrás - ...experienced ERP Finance IT Specialist to support, enhance, and optimize our enterprise... ...successful system delivery. • Provide application support by responding to user inquiries... ...individual with a disability, or other applicable legally protected characteristics....Lunes a viernes
Midea Latam North
Monterrey, N.L.2 días atrás - ...team in CDMX, Ciudad de México (MX-CMX), Mexico (MX). Mandatory Skills ~3+ years of relevant experience in application maintenance and support with L2 role ~ Strong in Unix ~ Strong in writing SQL queries ~ AWS knowledge and minimum hands on is preferable...Trabajar en la oficinaRemotoTrabajo híbrido
NTT DATA, Inc.
Ciudad de México2 días atrás
¿Desea recibir más vacantes?
Suscríbase y reciba vacantes similares a Application Support L2. ¡Sea el primero en aplicar!
Búsquedas relacionadas