Project Manager

The Academy team is seeking a highly organized and proactive Project Managerto support and manage a portfolio of training, eLearning, and certification initiatives. This role blends project management, operational execution, and customer-facing coordination to ensure the high-quality delivery of Academy programs while supporting the ongoing evolution of our learning platforms, tools, and processes.
The ideal candidate demonstrates strong ownership, excellent written and interpersonal communication skills, and the ability to manage complex, customer-facing situations with professionalism and confidence. This individual is comfortable driving structure in a dynamic environment, takes initiative to identify risks and improvements, and collaborates effectively across geographically distributed teams.

Key Duties & Responsibilities

• Manage and support eLearning and certification programs, ensuring accurate setup, tracking, execution, and reporting.
• Serve as the primary point of contact for customers and students, ensuring clear alignment on training requirements, timelines, and objectives and resolving issues as needed.
• Create, maintain, and manage project artifacts including schedules, trackers, status reports, and documentation.
• Manage and validate data across multiple internal platforms and systems, ensuring accuracy, consistency, and completeness.
• Maintain and administer website content and user access for training and certification platforms.
• Manage small to medium-sized projects or initiatives of moderate complexity, applying operational and subject-matter knowledge to meet deadlines and deliverables.
• Facilitate and/or lead planning, execution, and status discussions with internal stakeholders to drive alignment and progress.
• Provide timely updates to project team members and leadership; proactively identify, communicate, and upscale risks or issues as needed.
• Support the rollout, adoption, and continuous improvement of new tools, processes, and methodologies used by the Academy team.
• Identify process improvement opportunities and contribute to increased operational efficiency and customer satisfaction

Minimum Qualifications

• Bachelor's degree and 3+ years of project management or related work experience.

Preferred Qualifications

• Bachelor's or Master's degree in Business Administration/Management, Computer Science, or related field.
• PMO, PMP, Agile Methodology, or Six Sigma Project Management Certification.
• 5+ years of project management experience or related work experience.
• 1+ year of work experience in a role requiring interaction with senior leadership (e.g., Director level and above).
• 1+ year of working with operating budgets, resources, and/or project financials.
• 1+ year of experience working with project management tools (e.g., Visio).
• 1+ year of experience working in a large matrixed organization.