Robotics Support Associate (Project-based) (Mérida)

Job Overview

A Robotics Support Associate (also known as Data Services Associate) will support the remote operation and monitoring of robotic systems using specialized tools and platforms. The role requires strong attention to detail, maintaining productivity at defined proficiency levels, and quickly learning new systems and workflows. This role is based in the office, five days a week.

Responsibilities

• Assist with backend robotic processes to fulfill customers’ orders.
• Provide feedback for improvements to robotic arms.
• Ensure defined productivity targets are met.
• Ensure defined quality targets are met.
• Identify process improvement opportunities as they arise.
• Report process deficiencies to ensure accurate execution of tasks.
• Create and finish projects assigned by the client.
• Collaborate with internal and external teams to complete projects.
• Control and teach sorting robots new skills.
• Communicate issues or improvements to the shift manager.
• Take initiative and ownership in identifying areas for improvement.
• Work flexible shifts controlling robots.

Qualifications

• Previous experience in a related field is a plus.
• Basic knowledge of cloud‑based applications such as Google Drive, Google Sheets, Google Docs and MS Office.
• Strong computer literacy skills.
• Excellent problem‑solving and observational skills.
• Availability to work different shifts.
• Strong analytical and critical thinking with attention to detail.
• Passionate about client satisfaction and teamwork.
• Proactive, self‑motivated, and eager to learn new ideas, processes, and technologies.
• Experience with PC, console, and mobile games; interest in gaming and robotics.
• Ability to focus for a long period, patient, and persistent.
• Flexible and able to adapt to different processes and schedules.
• Ability to accept feedback gracefully.