Ecs Lld Basis Senior (San Pedro Garza García)

Summary

Within the Customer Services and Delivery (CS&D) board area, the mission of the Enterprise Cloud Services (ECS) organization is to run and operate SAP’s private cloud offering. Isolated private cloud landscapes are built for customers both in SAP owned datacenter as well as on IaaS infrastructure provided by Hyper-Scalers like Microsoft Azure, Google Cloud Platform or Amazon Web Services (AWS). ECS delivered services include backups, patching, provisioning and upgrades, restore and disaster recovery, infrastructure monitoring and event detection. Services are delivered from all regions (EMEA/AMER/APJ) having a strong international focus and cultural diversity.

Role Information

IT Technology Services Senior Specialist is responsible for 24x7 availability of SAP systems running in SAP ECS; respond, troubleshoot and resolve alerts and incidents; being an escalation point, on LLD Level (Last Line of defense), for productive issues; follow change management processes during service request execution; seek opportunities to streamline standard operating procedures through automation; must feel comfortable working in a fast paced, dynamic and flexible environment; operate effectively in a global 24x7 International team.

Role Requirements

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management
• Solid know-how on SAP Technologies (SAP NetWeaver certification highly beneficial)
• Experience in at least one non-NetWeaver technology: BOBJ, SAP Convergent Charging/Mediation, OpenText, HANA XSA, etc.
• Strong capabilities in technical documentation
• Capacity to continuously acquire new knowledge in an independent and proactive way
• Good analytical and solution-oriented thinking
• Very good communication and networking skills
• Strong customer service focus
• Very good English language skills

Work Experience

• 12+ years of experience as Technical SAP NetWeaver (ABAP and Java Basis administration) and/or non-NetWeaver engineer on L3 or higher-level operations/support teams
• Strong working knowledge in Linux and Windows operating system platforms
• Strong working knowledge in HANA, Sybase ASE and/or other Database management systems
• Strong working knowledge managing technical documentation and knowledge productization

Equity, Diversity, and Inclusion

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.