Order to Cash Credit & Collection Specialist

GBS - Order to Cash Credit & Collection Specialist - Portuguese

Mexico City

Full Time

About the role

As the OTC Credit & Collection Management Analyst, you will be part of the Global Business Services (GBS) Order-to-Cash (OTC) team and play a critical role in optimizing cash flow and ensuring accurate, timely collections across markets. You will manage customer accounts to minimize overdue balances, resolve disputes, and maintain compliance with Client credit and collection policies. This includes leveraging digital tools and analytics to prioritize collection activities, monitor aging reports, and drive proactive engagement with stakeholders to reduce deduction backlogs and improve working capital.

You will also collaborate closely with Cash Application, Dispute Resolution and Trade Spend teams to ensure seamless end-to-end OTC processes. By embedding GBS operating principles and continuous improvement practices, you will help standardize workflows, enhance automation, and deliver service excellence. This role is pivotal in strengthening financial controls, improving efficiency, and supporting Client ambition for a high-performing, digitally enabled GBS organization.

Summary of Responsibilities:

• Manage customer accounts to ensure timely collection of outstanding receivables and minimize overdue balances
• Monitor aging reports and prioritize collection activities using digital tools and analytics
• Investigate and resolve payment discrepancies, disputes, and deductions in collaboration with internal teams
• Partner with Cash Application, Dispute Resolution and Trade Spend teams to maintain seamless OTC processes and faster issue resolution
• Ensure compliance with Client credit and collection policies and internal controls
• Drive proactive engagement with customers and stakeholders to improve cash flow and working capital performance
• Support standardization and automation initiatives to enhance efficiency and accuracy in collection processes
• Track and report collection metrics, trends, and performance against targets
• Contribute to continuous improvement projects and embed GBS operating principles across OTC activities
• Champion a service mindset and maintain strong relationships with commercial teams and external partners

Your experience & Skiils:

• Portuguse advanced or business conversational
• 1-4 years of experience in credit control, collections, or accounts receivable within a global or shared services environment
• Strong understanding of Order-to-Cash processes, including dispute resolution and deduction management
• Proficiency in ERP systems (e.g., SAP) and familiarity with collection tools and reporting dashboards
• Excellent analytical skills with the ability to interpret aging reports and drive data-driven decisions
• Strong communication and stakeholder management skills to engage customers and internal teams effectively
• Continuous improvement mindset with experience in process standardization and automation initiatives

Skills:

• Credit & Collections Management
• Order-to-Cash Process Expertise
• ERP Systems (e.g., SAP)
• Collection Tools (e.g. High Radius)
• Data Analysis & Reporting
• Dispute Resolution
• Compliance & Internal Controls
• Process Standardization
• Automation & Digital Tools
• Stakeholder Engagement
• Continuous Improvement