Sr. Credit Specialist - Mexico

SUMMARY

The Sr. Credit Specialist is responsible for managing a customer portfolio to prevent delinquency of the Mexico segment accounts receivable. Investigate, evaluate, analyze, and resolve customer allowance and chargeback claims. Insure customer billing and related activities are compliant with Mexico CFDI requirements (Comprobantes Fiscal Digital por Internet).

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

• Resolves, collects, and manages customer receivable accounts, outstanding invoices, and claims utilizing internal and external resources including personal visits with customer representatives.
• Generate tax compliant billing of customer accounts and ensure proper EDI customer receipt of same consistent with Mexico CFDI requirements.
• Facilitate, research, and analyze allowance or chargeback deductions taken by customer via interaction with sales manager or functional specialist, analysis of customer specific allowance budget, and resolution through credit memo issuance or chargeback to customer.
• Ensure CFDI compliance with customer payment compliments, credit memos or other adjustment transactions.
• Prepares credit memos and/or adjustments for approval by manager by gathering and presenting all documentation necessary for validation using established workflows.
• Within an assigned portfolio, meet or exceed company expectations on delinquency targets and other receivable metrics as assigned including individual performance goals, DSO, and other key performance indicators.
• Lead or assist in conducting or reporting on routine credit / collections projects.
• Provide update on Unpaid Invoice Status, Global Claims, and other required department reports by utilizing MS Excel, customer contact, and SAP.
• Attend and participate in customer claim meetings including updates to management of current status.
• Research and resolve open credits and unapplied payments on customer accounts.
• Process credit memos associated with customer RMA (return merchandise) on assigned accounts.
• Posts cash receipts by verifying and entering transactions from lock box and/or bank deposits.
• Accurately and timely apply payments against customer invoices or other receivable items to match customer remittance.
• Maintain adherence to company policies or SOPs related to the AR or credit processes.
• Perform day-to-day financial transactions including verifying, classifying, computing, posting, and recording of accounts receivable or related data.
• Review and release of customer orders from credit hold for assigned accounts.
• Complete any assigned month end closing procedures within time requirements.
• Establish and maintain positive relationships with cross functional teams involved in A/R processes.
• Work on special projects as requested by supervisor, including opportunities for process improvements and implement best practices to enhance efficiency.

QUALIFICATIONS & EXPERIENCE

• 5 years of experience in commercial credit and collections within Mexico.
• Experience working with SAT invoicing and payment regulation.
• Well versed in all areas of MS Office. Intermediate user of MS Excel.
• Strong attention to detail and organizational skills.
• Ensure compliance with company policies, financial regulations, and accounting standards.
• Preferred experience with customers such as Walmart Mexico, Liverpool, Sears Mexico, and Soriana.

EDUCATION & SKILLS

• Bachelor’s degree or equivalent from a four-year college or a minimum of 4 years of experience and/or training in related field.
• Fully bilingual in both Spanish and English with ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence in both Spanish and English. Ability to speak effectively before groups of employees of organization in both Spanish and English.
• Strong communication, interpersonal, negotiating, and problem solving/analytical skills.

CERTIFICATES, LICENSES, REGISTRATIONS

• N/A

COMPUTER/TECHNICAL SKILLS

• Must be proficient in Microsoft Office, including excel advanced functions such as VLOOKUP, pivot tables, and data analysis tools.
• Previous experience working with SAP preferred.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
• Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the team member is regularly required to talk or hear.
• The team member frequently is required to sit; have flexible use of hands; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The team member is occasionally required to stand, walk, and taste or smell.
• The team member must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 - 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

• General office environment
• Expected in office 5 days/week.