Concierge (Cancún)

Responsibilities

A Concierge serves as a key point of contact for Guests and VIP Guests, providing information and support throughout their stay at the hotel.

Key responsibilities include:

• Serve as a key contact for Guests and efficiently respond to inquiries.
• Provide information, advice, and booking services for city tours, theatre tickets, restaurants, doctors, flight bookings, and other requests.
• Process and deliver messages for Guests.
• Deliver and safely store Guest luggage.
• Stay current with all hotel services, VIP requests, and special events.
• Ensure orderliness and safety guidelines around the lobby and front door areas.
• Provide support to management in emergencies.
• Project a professional manner focused on hospitality and Guest service.
• Maintain a clean, healthy, and safe working area.
• Act in accordance with policies and procedures when using front‑of‑house equipment and property management systems.

Qualifications

Ideal candidates demonstrate the following:

• Positive attitude and strong communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Flexibility to respond to a range of work situations.
• Ability to work independently and as part of a team.
• Knowledge of the local area.

Preferred qualifications:

• Previous experience working as a concierge in a hotel environment.