Médico Especialista (Ciudad Juárez)

Location: Colonia del Valle, Mexico City

Schedule: Monday to Friday, 7:00 AM – 4:00 PM

Salary: $20,000 MXN - $28,000 MXN gross per month

As a Clinical Application Support Analyst, you will be responsible for ensuring the smooth operation and optimal performance of clinical applications within the EPIC Electronic Health Record (EHR) system.

What You’ll Do

• Providing top-tier customer service to end users and stakeholders of the EMR system.
• Designing, building, and testing application functions while minimizing errors.
• Meeting or exceeding service-level agreements (SLAs) to avoid contractual penalties.
• Ensuring all ticket documentation adheres to company standards.
• Offering training and guidance to end users on how to navigate and utilize Epic software effectively.
• Analyzing workflows to identify areas for improvement and implementing streamlined solutions.
• Maintaining and updating the Epic system to ensure its continued efficiency and reliability.
• Collaborating with IT teams and other stakeholders to integrate Epic with other systems seamlessly.
• Assisting in data analysis and reporting to aid clinical and administrative decision-making.

Who You Are

• A clinical background in one of the following areas: gastroenterology
• 2–5 years of clinical experience.
• Bilingual proficiency (English/Spanish).
• Strong technical aptitude and skills.
• Excellent communication and interpersonal abilities.
• Proven problem-solving and analytical skills.
• Ability to work independently and collaboratively within a team.
• Attention to detail and a commitment to meeting deadlines.
• Ability to adhere to established processes and resolutions.
• Bachelor’s degree required.

Preferred Qualifications

• Prior experience with Electronic Health Records (EHR), especially Epic.
• Experience in healthcare operations or technology environments.
• Customer service or application support experience.

What You’ll Get

• Law Benefits:
  • 15 days of year-end bonus (Aguinaldo).
  • 12 days of paid vacation + vacation premium.
  • Paid public holidays.
  • Overtime pays.
  • Social security (IMSS).
• Above-the-Law Benefits:
  • MXN $4,000 grocery vouchers monthly.
  • Major and minor medical insurance through Sofía Salud.
  • Total Pass gym membership discounts.
  • 5 vacation days before completing your first year.
  • Paid training and continuous mentorship.