Sr Technical Program Manager

Senior Technical Program Manager (TPM) Qualification Governance & Automation

Remote (available to residents of Mexico)

Job Overview

This role owns end-to-end qualification governance and continuous improvement for hardware/software changes across SCHIE. You will combine deep technical fluency with program leadership, audit/root-cause rigor, and automation mindset to reduce qualification risk, shorten cycle time, and improve execution quality at hyperscale.

Why This Role

• Reduce fragmentation across Q1/Q2/derivative qualification paths that drives rework and long cycle times.

•Address audit findings (aging qualifications, unclear ownership, governance gaps) with durable, measurable fixes.

• Improve orchestration across release urgency and sustaining pressure with a single execution and accountability point.

• Operationalize RCA insights into systemic process/tooling improvements rather than one-off corrections.

This is a program ownership and governance challenge, not a tooling problem alone. The TPM is the orchestration point that closes the loop from audit → RCA → process correction → measurable improvement.

Role Scope

• Serve as the single accountable owner for process engineering and management for qualification integrity across intake, planning, execution, sign-off, and deployment readiness.

• Drive alignment between release intent and day-to-day qualification execution across functions.

• Prevent repeat failure modes by institutionalizing learnings across building blocks and generations.

• Own the loop from audit and Root Cause Analysis process and engineering correction process for measurable improvement.

• Work with software product manager, customer and engineers to manage design, development and product readiness for software defined tooling and application for qualification service.

Key Responsibilities

• Own qualification compliance reviews for product change, FW release work items;
• Lead structured RCAs (5-Whys, Fishbone, trend analysis); translate findings into systemic process and tool improvements.
• Drive Kaizen/Lean continuous improvement with measurable outcomes (cycle time, rework avoidance, compliance health).
• Serve as consultant and end-to-end steward to provide technical support and guidance for change request intake through qualification planning, execution, sign-off.
• Drive release-centric planning to reduce redundant Q1s/derivatives and improve alignment to release intent.
• Run operating cadence (intake reviews, readiness reviews, retrospectives) and maintain integrated schedules across sustaining and release timelines.
• Use Azure DevOps (ADO) as the system of record to enforce data quality gates, manage risks/dependencies, and enable disciplined state transitions.
• Partner with engineering and tooling teams on automation (Power Automate/process flows) and data/insights (Power BI, Kusto/KQL) to improve portfolio health.
• Act as cross-functional orchestration point across product/engineering, sustaining, qualification engineering, and ODM/SI partners; communicate effectively from deep technical reviews to exec-ready summaries.

Minimum Qualifications

• Experience leading cross-functional technical programs with complex dependencies, timelines, and stakeholder sets.

•Strong written and verbal communication; ability to drive alignment without direct authority.

• Ability to translate ambiguous customer/partner needs into clear requirements, acceptance criteria, and specifications.

• Data-driven prioritization and progress tracking; comfort building and using dashboards/metrics.

• Hands-on experience with Azure DevOps (ADO) for work tracking, backlog management, and workflow governance.

•Proficiency with analytics and reporting tools (Power BI, Kusto/KQL) and productivity tooling (Excel, Visio, Word/PowerPoint/SharePoint).

• Experience in process design/operations and quality/testing or validation in a technical environment.

• Strong problem-solving and troubleshooting skills with a continuous-learning mindset.

Preferred Qualifications

•Experience with hardware/firmware qualification in hyperscale datacenter environments.

• Familiarity with server hardware architecture and server technology

• Experience with product change management, resource planning and risk management.

• Experience with audit/compliance programs and translating findings into governance/process improvements.

• Lean/Kaizen experience driving measurable operational improvements.

• Automation experience using Power Automate, service workflows, or similar tooling to enforce intake/data-quality gates.

Success Measures (Examples)

• Improved qualification portfolio health: reduced aging items, clearer ownership, and fewer state-churn loops.

• Reduced end-to-end cycle time and rework by consolidating fragmented qualification paths and improving intake data quality.

• Established a repeatable audit → RCA → corrective-action mechanism with tracked execution and measurable impact.

• Increased release readiness confidence through complete, consistent qualification artifacts, approvals, and traceability in ADO.

• Operational dashboards adopted by stakeholders (risk, aging, SLA adherence, fleet exposure) to drive prioritization and escalation.

• Delivered Kaizen improvements on a 90-day cadence with agreed metrics and documented learnings fed back into templates/tooling.

• Agile leadership & software automation: Serve as the liaison between SCHIE and software engineering teams; implement Agile and DevOps practices.

•Requirements & specifications: Translate customer needs into clear requirements to deliver automation, AI, and process improvement solutions.

• Project delivery & tooling: Manage multiple software initiatives; use ADO for work tracking, sprint planning, and backlog management.

•Data-driven execution: Use Power BI and Azure Kusto (KQL) to track progress, prioritize issues, and improve service metrics.

•Process engineering: Plan and execute onboarding into the Qualification-as-a-Service (QaaS) framework, with automation and scalability.

•Stakeholder alignment: Drive cross-team collaboration and communications to align deliverables, timelines, and business plans.

• Compliance & quality: Embed governance, security compliance, and quality rigor to support SCHIE’s engineering excellence.

Coverage from this role from 2025

• Qualification compliance & portfolio health:

o Own compliance reviews for building block, Q1, and release work items;

o identify aging items, state churn, missing data/ownership gaps, misalignment across Q1/Q2/derivatives, and assess severity/fleet exposure risk.

• Audit → RCA → systemic fixes:

o Support program lead to structure RCAs (Fishbone, 5-Whys, trend analysis) on delays, rework, and handoff failures; convert findings into durable process improvements and maintain an RCA/compliance backlog that drives Kaizen priorities.

•Program execution & governance:

o Drive integrated schedules across QaaS, UAT/pre-check, and release/sustaining timelines;

oRun operating cadences/reviews;

o Use ADO as the system of record for state discipline, data-quality gates, and risk/dependency tracking; publish dashboards for risk/aging/SLA/fleet exposure.

• Operating model & automation enablement:

o Support PaaS/QaaS operating model with standardized intake/prioritization/scheduling;

o Partner on automation and AI-assisted planning/routing/execution

o Feed RCA learnings back into tooling/templates/governance.

• Continuous improvement (Kaizen):

• Support 90-day Kaizen cycles, eliminate waste (manual planning, duplicate paths, poor intake quality), and establish metrics/feedback loops to prove improvements (cycle time, rework avoidance, compliance health).

Contact: Abier Nupen | Ver el correo electrónico en click.appcast.io

This role is exclusively for direct hires and is not open to C2C, third-party arrangements, or external agencies.