Helpdesk Senior Associate - French
NTT DATA, Inc.
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.
We are currently seeking a Helpdesk Senior Associate-French to join our team in Guadalajara, Jalisco, Mexico.
NTT DATA, Inc. currently seeks a Help Desk Senior Associate FRENCH - Full Time
Job Segment: Help Desk, Information Technology, Technical Support, Technology
Requirements
- Availability to work 45 hours per week
- Advanced French and English or Spanish
- Looking to work in IT Environment
- 6 months of experience in Customer Service
Benefits
- Grocery Tickets - 12% of base salary
- 30 days of christmas bonus
- 12 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Dental Insurance
- Discounts with selected Optics
- Opportunity to grow in the company
Activities
- General L1 support for hardware and MS Office packages
- Advance technical support for in-house applications and developments
- Answer technical support calls providing and escalating to other support groups
- Provide support based on email generated requests or reports
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
Vacante publicada el 23 horas atrás
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