Expert Network Operations Engineer (Guadalajara)

Be part of a team that is responsible for installing, configuring, maintaining, and supporting all data communications and networking hardware and software for key locations at Finastra to include: on premises and cloud data centers. You will need to be well versed in Cisco gear, Fortinet firewalls, BigIP F5 load balancers, as well as the management tools for those products, and various network monitoring software.

Key Responsibilities

• Install, configure, monitor and manage all network and data communications equipment including all hubs, routers/switches, intrusion detection systems, VPN concentrators, load balancers, and firewalls
• Provide ongoing monitoring of all networks and data communications facilities using approved network management tools and including monitoring access to Telecommunication carriers and managing the connection equipment
• Perform regular capacity planning to ensure network performance will meet anticipated requirements, monitor capacity, and work with carriers to adjust capacity as needed
• Responsible for internet access including installing, configuring, maintaining routers and firewalls, configuring routing protocols, and monitoring performance of the same
• Troubleshoot all network problems; open issues in the Problem and Change Management databases, record resolution; provide tier 2 support; ensure all issues are resolved as per published service levels or Escalate as necessary
• Provide maintenance to equipment as required
• Maintain all technical configuration documents and review/update processes and procedures and maintain appropriate documentation
• Provide weekly updates of work activity to the Manager, Client Connections
• Participate on project teams working with all Infrastructure teams or Network Engineers/Architects; take high level plans developed by engineers/architects and develop a detailed plan broken down by task for implementation
• Work with internal and external customers to convert requirements into actionable change requests for implementation
• Occasional On call 24 duties; on occasion will have to be at the office outside of normal working hours; occasional travel may be necessary
• Develop and keep current a personal professional education plan with the assistance of your supervisor/manager

Qualifications Technical Skills

• Functional knowledge of networking and data communication fundamentals including Ethernet, IPSEC VPN, and routing protocols (TCP/IP, Routing Protocols, etc)
• Functional knowledge of internetworking standards
• Functional knowledge of network management/monitoring tools like FortiManager, NetBrain, SolarWinds, etc.
• Knowledge of the OSI protocol model
• Function hands on experience of Cloud networking principals in Azure

Competencies

• Degree in computer studies or equivalent experience
• Cisco certification a bonus
• 4+ years hands on experience
• Functional planning ability
• Functional problem solving/troubleshooting abilities
• Technical oral and written communication skills
• Functional customer relations skills
• Functional organizational skills
• Functional interpersonal relations
• Ability to work well in a project team environment
• Either NetBrain or Python/Java/scripting skillsets a plus
• Adaptability / flexibility
• Knowledge of Microsoft Office products
• Results oriented