Network Operations Engineer

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Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.
A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

Atos Group is a global leader in digital transformation with c. 54,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.

Job Name: Network Operations Engineer
Company: Atos
Location: Monterrey, NL (On-site)
Job Type: Full-time

Role Overview: The Network Operations Engineer will be responsible for monitoring the network’s health, handling and resolving Level 2/3 incidents, and performing basic changes on Cisco equipment to ensure service availability. They will use tools such as ServiceNow, SolarWinds, or Cisco Prime to manage alerts, tickets, and reports. They will analyze connectivity issues, apply operational best practices, and collaborate with internal teams and external providers for issue resolution. The role also includes maintaining updated documentation and providing support during critical or high‑priority situations.

Key Responsibilities:

• Monitor real‑time network health and performance.
• Troubleshoot and resolve network incidents.
• Implement basic configuration changes on Cisco networking equipment.
• Manage alerts, tickets, and operational reports using ServiceNow, SolarWinds, Cisco Prime, and related tools.
• Diagnose connectivity, routing, and performance issues.
• Coordinate with internal teams and external providers to ensure timely resolutions.
• Maintain accurate and updated operational documentation.
• Participate in major incident management and high‑priority situations.

Must-have Qualifications / Skills:

• Advanced knowledge of Cisco routers and switches.
• Strong command of BGP, EIGRP, TCP/IP, DNS, DHCP, Telnet, SSH, and FTP.
• Hands‑on experience with monitoring platforms such as ServiceNow, SolarWinds, Cisco Prime, Splunk, or Infoblox.
• Ability to work under pressure, adaptable, and detail‑oriented.
• Availability to work in rotating shifts.

Educational Background

• Bachelor’s degree in Computer Science, Telecommunications, Network Engineering, or related fields.

Professional Experience

• 1 to 3 years of experience in NOC functions or similar network operations roles.

Soft Skills

• Excellent problem‑solving and analytical capabilities.
• Ability to manage high‑pressure and fast‑paced operational environments.
• Strong teamwork and customer service orientation.

Good-to-have Qualifications / Skills:

• Certifications such as CCNA, CompTIA Network+, or equivalent.
• ITIL knowledge or certification.
• Familiarity with firewall technologies, VPNs, or ISP networks.

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