Sr. Product Manager - I-9 Center & Onboard

Overview

Hey — Let\'s find your next opportunity Fountain

Remote • Full Time • Intermediate or Experienced • Mexico

About Fountain

When you join the Fountain team, you become part of the leading enterprise solution for frontline workforce management. Fountain’s automated, customizable platform provides a seamless applicant experience for workers, while ensuring organizations can scale and manage their frontline talent.

We’ve helped hundreds of companies like UPS, CLEAR, Stitch Fix, GoPuff, Fetch, and sweetgreen to hire, onboard, and manage over 14 million workers in more than 75 countries.

In 2022, we closed $185M in our Series C, led by SoftBank and B Capital.

Join our growing team of highly collaborative, ambitious, and forward-thinking Fountaineers as we empower our hundreds of customers and millions of frontline workers around the world.

Let’s elevate frontline work together.

Senior Product Manager

We are looking for a Senior Product Manager to own two critical products in our Talent Management suite: I-9 Center and Onboard .

• I-9 Center is our all-in-one I-9 compliance solution, designed to make complex, high-stakes compliance workflows easy to run at scale.
• Onboard streamlines onboarding so new hires get to their first day faster, and employers reduce no-shows and early churn.

I-9 and onboarding are “must-work” workflows: high-volume, exception-heavy, and time-sensitive, spanning admin + worker experiences, integrations, and document flows. Success looks like reliable completion, easy rollout across roles/locations, and lower operational effort for customers and Fountain teams.

What You’ll Own

• Product strategy and roadmap for I-9 Center and Onboard, with clear quarterly outcomes and an opinionated point of view on what “great” looks like.
• Discovery and validation across customers, prospects, Customer Success, Implementation, and Support to identify the highest-leverage problems to solve.
• End-to-end delivery of features from concept to launch, including requirements, acceptance criteria, launch & rollout planning, and post-launch iteration.
• Business and product outcomes , including activation, adoption, retention, workflow completion rates, and operational efficiency for customers.
• Cross-functional alignment across Engineering, Design, QA, Product Marketing, Sales, CS, and Implementation.

What You’ll Be Doing:

• Improve completion, speed, reliability, and time-to-value for I-9 Center and Onboard.
• Reduce exceptions, retries, and manual intervention through better workflow states, error handling, and recovery paths.
• Increase admin visibility and audit readiness for compliance-sensitive workflows.
• Deliver platform- and integration-heavy work (APIs, data model changes, vendor dependencies) with Engineering, with clear sequencing and tradeoffs.
• Define success metrics and instrumentation, and use them to drive prioritization, launches, and post-launch iteration based on feedback and data.

What You Should Bring:

• 5+ years of product management experience in B2B SaaS, ideally in workflow-heavy, integration-heavy, or compliance-sensitive domains.
• Track record of shipping product that moved measurable outcomes (completion, reliability, activation, time-to-value, operational load), through cross-functional leadership, without relying on formal authority.
• Excellent written communication. You can produce specs and decision docs that are clear, structured, and actionable.
• Comfort with ambiguity and competing priorities, paired with an execution-first mindset.
• Data fluency. You can define meaningful metrics, use them to guide decisions, and connect work to outcomes.

Nice to Have

• Experience with HR tech, onboarding, document workflows, e-signatures, or compliance products.
• Experience with API-first platforms and complex integrations.
• Experience partnering with Implementation and Support teams to reduce operational load and improve customer time-to-value.

Health Insurance

Paid Time Off (PTO)

Paid Holidays

Remote Work

Professional Development

Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points. What do you have to lose?

Fountain offers an incredibly unique work environment. We employ a diverse team all over the world. Each Fountaineer is given the freedom to do their best work from wherever they choose. We also understand the importance of in-person connections and hold in-person meetings with your team and meet annually as an organization to build our relationships and focus on the future of moving Fountain Forward.

The benefits we offer in the United States include competitive health plans and a retirement plan. Some Fountain-wide perks offered to all employees across the globe include a flexible vacation policy, paid holidays, monthly lunch stipends, annual allowances for ongoing education related to your profession and career advancement, along with home office, cell phone, and wellness reimbursements. Fountain is a global employer, so some benefit offerings will vary from country to country.

Fountain is proud to be an equal opportunity workplace. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

By submitting an application, you confirm that you have read our Privacy Policy and agree that we may process and retain your personal data for the purpose of recruitment in accordance with applicable data protection laws.

Sales & Customer Success Roles (Overview)

Fountain is experiencing rapid growth, and our sales team is expanding! We\'re looking for a highly-motivated Sales Development Representative (SDR) who is results-driven and eager to make an impact. This role is perfect for someone passionate about sales, energized by fast-paced environments, and excited to make an impact at a company redefining hiring. You’ll gain hands-on experience, work with cutting-edge AI tools like Fountain’s AI Recruiter and CoPilot, and partner with HR leaders, CHROs, and talent teams across retail, hospitality, and other high-volume industries to transform how frontline teams are hired and onboarded.

What You’ll Be Doing:

• Respond to Inbound Demo Requests: Handle inbound email requests from prospects, schedule qualification calls, and lead early-stage sales conversations. Quickly assess if prospects align with Fountain’s solutions
• Account Research: Conduct research to identify accounts that fit Fountain’s Ideal Customer Profile (ICP) and support Account Executives (AEs) with insights that inform account plans
• Sales Outreach: Use Salesforce, Gong, Engage, LinkedIn, and AI-driven tools like CoPilot for both outbound and inbound sales activities
• Collaboration: Partner with sales and marketing teams to ensure a seamless and engaging customer journey for prospects. Build strong, lasting relationships internally and externally
• Pre & Post Event Lead Management: Assist in preparing for events by managing lead outreach and follow-ups to maximize engagement
• Event Support: Provide on-site support for the sales team, delivering account intelligence for in-person conversations. Occasionally join the team at events to assist with staffing and lead generation

What You Should Bring:

• Minimum of 1 year in an SDR or sales role at a startup or high-growth company
• Experience in cold calling and emailing, making 60+ outbound calls per day
• Proven ability to manage your calendar and prioritize tasks in a fast-paced office or hybrid environment
• Exceptional communication skills, both internally and externally
• Proficiency with Salesforce, Gong, and other sales tools; experience with AI-driven tools like CoPilot is a plus
• Strong work ethic, adaptability, and willingness to learn in a dynamic, evolving sales environment
• Work location: This role is primarily based in-office in the 85225 area, with flexibility to work from home 1–2 days per week.
• Salary Range: $55,000 - $65,000 USD base + commission

Commercial Account Executive

As a Commercial Account Executive, you will be responsible for selling Fountain solutions to large employers in industries where the hourly workforce is core to business operations. These industries include retail and grocery, hospitality and food services, logistics and transportation, business and professional services, and healthcare. Your accounts will have at least 5,000 employees (with an emphasis on 10,000 employees and up), and your buyers will be senior executives in talent acquisition and business operations.

What you\'ll be doing:

• Prospect to key accounts within your territory, building a sustainable pipeline in partnership with marketing and sales development
• Understand and promote Fountain’s vision, products, and value proposition, taking a value-first approach to selling our solutions
• Manage a complex enterprise sales process, working with and driving consensus among our stakeholders in HR, recruiting, business operations, IT, and other corporate functions
• Close new accounts for 5-6 figure annual recurring revenue
• Set up customers for long-term success, selling with honesty and integrity
• Track all customer information and progress in Salesforce and other Fountain tools
• Contribute to a culture of accountability and a team-selling approach

What you should bring:

• Minimum 5 years of experience in software sales, with a heavy emphasis on selling business solutions to senior executives
• Proven track record of exceeding sales quotas and closing 5-6 figure deals
• Strong knowledge of technology solutions serving the recruiting, HR, and/or hourly workforce market
• Prior experience in startup organizations and selling products that are novel or require creativity and evangelism
• 2 or more years of experience working 100% remotely
• Willingness to travel often for events (1+ per month)
• Salary Range: $90,000 - $100,000K USD + commission, depending on location and experience

QA Manager

As a QA Manager at Fountain, you\'ll lead a team of QA engineers responsible for ensuring the quality of our products. Collaborating closely with product managers, designers, software engineers, and customer support representatives, you\'ll ensure our products meet requirements and remain bug-free.

To excel in this role, you should possess a proven knack for bug-hunting, regression & exploratory testing, and building out automated testing scripts for end-to-end workflows. You should be able to lead by example, but also keep a remote team engaged and functioning at a high level. You should also possess strong communication & collaboration skills across different team roles, as well as a curious & proactive mindset.

The Fountain Engineering team is organized into product squads, each responsible for independently owning the product\'s quality and health. The teams are the domain experts of their products, are always looking to improve their operation, and iterate rapidly to develop new features. We build fast, and occasionally break things ;)<\/p>

This role requires collaboration within a globally distributed organization, spanning different time zones, continents, and cultures (including Western and Northern Europe, USA, South Africa, Mexico, and more).

What you\'ll be doing:

• Mentoring a team of product QA experts to continue to deliver high quality product enhancements while maintaining a ship fast mentality
• Keeping a user-first approach to testing, ensuring a positive end-user experience
• Guiding the team to enhance and improve our overall automation so that our testing becomes more repeatable and consistent
• Strategize on how best to handle the challenge of AI, both as a tool and a product feature
• Be a clear voice and advocate for quality throughout the company, and champion how the make every step of the process quality focused
• Working with implementation and customer success teams to take customer learnings back into the testing cycles and product improvements
• Engaging closely with product, design, and engineering teams throughout the product lifecycle, offering insights at every stage
• Keeping a fully remote QA team engaged, efficient and productive
• Proactively identifying and addressing process improvements in collaboration with team members

What you should bring:

• Proven experience leading and growing a remote QA team
• 6+ years of experience QA, including experience testing on both desktop and mobile platforms
• 3+ years of experience in writing and maintaining automated testing scripts for end-to-end workflows, ideally with Playwright or a Node.js framework
• Curious and analytical style that is always looking for ways to improve the process and team
• The ability to learn new concepts quickly, and be able to explain them to others
• Experience in issue tracking software, Linear preferred
• Responsiveness and excellent communication skills, both written and verbal, to facilitate effective collaboration with the team
• Ability to navigate ambiguity, escalate issues proactively, and multitask in a fast-paced environment
• Nice to have: Experience in setting up automated testing frameworks
• Experience in B2B SaaS startup environments and remote international settings is preferred
• Knowledge of one or more of the following programming languages: Ruby on Rails, React, TypeScript, MongoDB, Express