Debt Collections Specialist - SSC

Debt Collections Specialist

Overview:

Provide operational and administrative support for Debt Collection activities across North American countries under the Shared Service Center directive. Responsible for performing daily Claims & Debt Collection operations for North America.

Key Responsibilities

Performance

• Ensure timely and accurate completion of assigned tasks in alignment with service standards.
• Manage sensitive cases and provide consistent client support.
• Handle specialized activities related to debt collection and compliance.
• Monitor workload and maintain accurate records of activities.
• Escalate critical issues promptly to leadership.
• Build and maintain positive relationships with internal teams and external stakeholders.
• Participate in governance and operational meetings as required.
• Contribute insights to support informed decision-making.
• Complete all required training and compliance activities on schedule.

Continuous Improvement

• Identify and implement process enhancements regularly.
• Track and report improvements and their impact on efficiency.

Collaboration & Engagement

• Promote teamwork and cross-functional collaboration.
• Maintain a proactive, solution-focused approach.
• Demonstrate accountability and ownership in all responsibilities.

Reporting

• Maintain accurate and timely reporting of key operational metrics.

Professional Experience & Education:

• Education: Minimum Bachelor’s degree in Law, Risk Management, or Business.
• Experience: 1–2 years in law, insurance, audit, or business.

Essential Skills:

• Advanced English (reading, writing, speaking, comprehension).
• Debt collection experience.
• Result-oriented and detail-oriented.
• Customer-focused with strong client service skills.
• Proactive, with ownership and accountability.
• Critical thinking and professional behavior.
• Well-organized and adaptable to change.
• Strong communication and stakeholder management.
• Team player.

Desirable Skills:

• Legal knowledge in debt collection.
• Experience in the insurance sector.
• Excellent communication skills in Spanish, Portuguese and English .

What We Offer

Flexible hybrid work model

Career development in a global, inclusive environment

Ongoing training and learning opportunities

Competitive benefits exceeding legal requirements

Location: Ciudad de México/Mexico City (Hybrid – 2 days onsite, 3 days remote)