Banamex - Coordinador Financiero De Afore (Xico) (Valle de Chalco Solidaridad)

The Ops Sup Sr.Analyst is an intermediate level position responsible for providing operations support services, including record/documentation maintenance, storage and retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations – Core Team. Additionally, the Ops Sup Sr.Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day‑to‑day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Perform in‑depth evaluation of basic operations and business processes, family procedures, and industry standards for business supported to identify and resolve complex problems.
• Influence decisions through advice and counsel as well as facilitate services to others in the area.
• Serve as an analytical and/or procedural expert, representing a unit or team on cross‑function operational processes and project deliverables.
• Liaise with multiple teams across the Operations department.
• Coordinate and contribute to initiatives that support the goals of the Operations function and overall business.
• Assume informal and formal leadership role within team as well as coach and train new recruits.
• Operate with a limited level of direct supervision.
• Exercise independence of judgement and autonomy.
• Act as SME to senior stakeholders and/or other team members.

Qualifications

• 5‑8 years of relevant experience.
• Experience with automated end‑to‑end sourcing tools.
• Proficiency in Microsoft Office.
• Ability and experience working in a fast‑paced, high‑pressure environment.
• Proven organization and time‑management skills.
• Demonstrated problem‑solving and decision‑making skills.
• Consistently demonstrates clear and concise written and verbal communication skills.

Education

Bachelor’s degree/University degree or equivalent experience.