Service Engineer (El Marqués) (Santiago de Querétaro)

Service Engineer – El Marques, QRO

As a Service Engineer for Schleuniger, a Komax Company, you will provide technical support within the designated territory by maintaining contact with established customers, providing customers with technical support and training, and acting as a liaison between the customer and the company. This position is full‑time, Monday to Friday, working in the office at our Queretaro, Mexico location.

Responsibilities

• Diagnose and repair Schleuniger machines (electro‑mechanical and pneumatic).
• Provide technical support for customers, employees, and sales representatives.
• Travel for field service repairs at the customer's location and repair machines at the office.
• Provide systems (hardware and software) troubleshooting as required for CST machines.
• Provide machine operator and maintenance training for our customers and sales representatives.
• Ensure proper documentation is processed and all systems are kept current as instructed.
• Maintain and optimize a set parts inventory limit.

Qualifications

• Bachelor's Degree in a technical discipline strongly preferred; additional directly related experience may substitute for years of education.
• Strong software skills and electro‑mechanical aptitude required.
• Minimum five years of relevant experience.
• Fluent in English and Spanish (both verbal and written).
• Excellent verbal and written communication skills.
• Excellent computer skills required.
• Professional telephone manner.
• Multi‑tasking capability and excellent follow‑up skills.
• Team‑oriented with strong customer service skills.
• Valid driver's license and passport required.