Technical Support Analyst (Isla Guadalupe)
Link-Worldwide
Job Summary
Provides IT Support: Network Troubleshooting/Configuration, Installing/Troubleshooting Software, IIS settings. Provides Building Management System Integration Support: BACnet, MSTP, ADR. Answers general design questions. Assists with novice to advanced programming of equipment: Standalone Devices, Networked Devices. Assist with troubleshooting of equipment, Software, FW, Wiring, Cabling, Programming. In some cases may need to setup lab environments to reproduce issues and test potential workarounds. Capture required data from each customer interaction in case handling tool in proper format as directed. This includes, but is not limited to, product type, troubleshooting steps, and solutions. Will document solutions to common issues into knowledge base.
Responsibilities
- Provides IT Support: Network Troubleshooting/Configuration, Installing/Troubleshooting Software, IIS settings.
- Provides Building Management System Integration Support: BACnet, MSTP, ADR.
- Answers general design questions.
- Assists with novice to advanced programming of equipment: Standalone Devices, Networked Devices.
- Assist with troubleshooting of equipment, Software, FW, Wiring, Cabling, Programming.
- Setup lab environments to reproduce issues and test potential workarounds.
- Capture required data from each customer interaction in case handling tool in proper format as directed.
- Document solutions to common issues into knowledge base.
- Presents knowledge gaps to Sr/Lead Tech as they arise.
- Attends training to become more knowledgeable in an effort to close knowledge gaps.
- Identifies process improvements and presents them to Sr Techs.
Skills
- Results Driven
- Conflict Management Skills
- Excellent Customer Service/Communication
- Team Player
- Lighting Controls Commissioning Experience
- IT Networking Experience
- Building Management System Experience
- Bi-Lingual English/Spanish
Minimum Experience
- Associate’s Degree in Electrical/Electronics or IT
- Customer Service Experience
- Knowledge of the fundamentals of electrical, digital and analog control systems
- Strong technical aptitude
- 2 to 4 years of experience in Technical Support
Vacante publicada el 2 días atrás
Empleos similares que podrían interesarleBasado en la vacante Technical Support Analyst (Isla Guadalupe) en Isla, Ver.
- ...require evening or weekend work (as overtime). Ability to travel on short notice. Work Environment 100% work at client site in Guadalupe, Zacatecas. Tipo de puesto: Jornada completa Sueldo: Hasta $12,****** al mes Escolaridad: Técnico superior terminado (...SugeridoTiempo completoTrabajar en la oficinaTurno de tardeFin de semana
Link-Worldwide
Isla, Ver.1 día atrás - ...Vacante para la empresa Corporativo Gama en Metro Eloy Cavazos - Guadalupe, Reciente León EJECUTIVO TELEFÓNICO ATENCIÓN A CLIENTES Oferta Laboral: Atención a Clientes MEGACABLE OFRECEMOS Sueldo base $8,******* Mensuales + Prima dominical Bono Mensual De...SugeridoPráctica
Link-Worldwide
Isla, Ver.1 día atrás $9,000 - $12,000
...Link-Worldwide busca un profesional para administrar el portal de soporte y coordinar equipos en Isla Guadalupe. Se requiere carrera técnica o universitaria en Tecnología de la Información y habilidades de comunicación efectivas. Se ofrece un salario entre $9,000.00...Sugerido8 horasLink-Worldwide
Isla, Ver.1 día atrás- ...Link-Worldwide está buscando un individuo para gestionar servicios de sistemas de manufactura en su clientela en Guadalupe, Zacatecas. Esta posición involucra interacción proactiva con los usuarios finales y administración de sistemas de validación de producto (EPS)....SugeridoHorario flexibleTrabajo por turnos
Link-Worldwide
Isla, Ver.1 día atrás $12,000 - $16,000
...verificación de pagos y control de cobros. El candidato ideal tiene una licenciatura en Contabilidad o Administración y experiencia de 1 a 3 años en áreas similares. La posición es presencial en Isla Guadalupe y ofrece un salario entre $12,000 y $16,000. #J-18808-Ljbffr...SugeridoLink-Worldwide
Isla, Ver.1 día atrás- ...Link-Worldwide in Mexico seeks an IT Support Technician responsible for troubleshooting software and network configurations. You'll assist... ...in Electrical/Electronics or IT, along with 2 to 4 years of technical support experience. Knowledge of control systems and bilingual...
Link-Worldwide
Isla, Ver.1 día atrás - ...related field. Advanced English and strong Excel skills are essential for success in this role. You will be part of a dynamic team in Isla Guadalupe, contributing to customer satisfaction with your attention to detail and problem-solving abilities. #J-18808-Ljbffr...
Link-Worldwide
Isla, Ver.1 día atrás - ...Link-Worldwide in Isla Guadalupe is seeking a customer service representative to manage customer inquiries and orders effectively. This role demands a minimum of 2 years of experience in customer service and proficiency in advanced English and Excel. The ideal candidate...
Link-Worldwide
Isla, Ver.23 horas atrás - Link-Worldwide is seeking a customer service representative to manage inquiries effectively. Responsibilities include handling orders and invoicing, tracking shipments, and maintaining reports. Ideal candidates should possess a Bachelor's degree in engineering, have...
Link-Worldwide
Isla, Ver.1 día atrás - Link-Worldwide in Baja California seeks a Quality Customer Care Technician who will be responsible for executing customer satisfaction through various complaint response procedures. This role involves ensuring customer KPI performance and implementing corrective actions...
Link-Worldwide
Isla, Ver.1 día atrás
¿Desea recibir más vacantes?
Suscríbase y reciba vacantes similares a Technical Support Analyst (Isla Guadalupe). ¡Sea el primero en aplicar!
Búsquedas relacionadas