Junior Expansion Account Executive (Small Business Accounts)

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Location: While this role is open to remote candidates across Mexico, team members located within 80 kilometers of our Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal. ) are expected to work onsite to support collaboration, speed, and execution.

Drive Customer Growth. Deliver Better Outcomes. At Nextiva, we’re transforming how businesses connect with their customers through our unified, AI-powered customer experience platform. We help organizations grow revenue, operate more efficiently, and build lasting customer relationships through Amazing Service® and innovation. We’re looking for Expansion Account Executives who are motivated to grow existing customer relationships by identifying real business challenges and delivering meaningful solutions. How You’ll Make an Impact As an Expansion Account Executive, you will partner with existing Nextiva customers to understand how their business operates, uncover opportunities for improvement, and introduce solutions that drive measurable outcomes. This is a proactive, ownership-driven role. Success comes from consistent outreach, curiosity, and the ability to connect customer challenges to the value of Nextiva’s AI-powered platform. What You’ll Do - Drive Expansion Revenue: Identify and close upsell and cross-sell opportunities within an existing SMB customer base - Proactive Outreach: Engage customers consistently through calls, email, SMS, and other channels to uncover new opportunities - Lead with Discovery: Listen first to understand business challenges, then align solutions to real customer needs - Deliver Value-Focused Demos: Showcase how solutions solve specific business problems and drive outcomes - Own the Sales Cycle: Manage pipeline, forecasting, and follow-up with discipline using Salesforce - Operate with Accountability: Take full ownership of your performance, activity, and results - Continuously Improve: Actively build product knowledge, sales skills, and understanding of AI trends to better serve customers - Position AI-Powered Solutions: Clearly articulate the value of Nextiva’s platform, including AI-driven capabilities that improve efficiency and customer experience What Success Looks Like - Consistently meeting or exceeding expansion revenue targets - Maintaining a disciplined, well-managed pipeline and follow-up cadence - Demonstrating strong business acumen in identifying and solving customer challenges - Effectively incorporating AI tools into your workflow to improve productivity and outcomes - Building trusted relationships with customers through professionalism and reliability (this is a role where you will interface directly with customers over video) About You You are someone who takes ownership of your work, seeks continuous improvement, and brings energy and resilience to a high-activity sales environment.