Logistics Lead

C.H. Robinson is looking for a Lead in Monterrey to play a key role in the launch and success of a newly implemented customer account. In this position, you will help drive operational excellence, serve as a trusted point of contact for customer needs, and support the growth and stability of a high-visibility logistics operation. As a Lead, you will oversee day-to-day transportation activities, coordinate with customers and internal stakeholders, and provide guidance and support to team members. You will help ensure service quality, resolve operational challenges, and build strong customer relationships while gaining valuable exposure to senior leadership and future career growth opportunities. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for rem:ote work four days a week, this role strikes the perfect balance between teamwork and autonomy.

DUTIES AND RESPONSIBILITIES

• Ensure all arrangements are made for the execution of shipments through designated area of responsibility
• Mentor and support lower-level logistics peers by sharing expertise and best practices
• Create and document standard operating processes
• Manage complex exceptions and drive problem solving to prevent the reoccurrence of problems and improve processes
• Assist in the facilitation of cross training within assigned team
• Responsible for meeting operational targets within a particular region, mode, business unit, or small account
• Act as the primary point of contact for assigned customers, carriers, and vendors by leading calls, meetings, and internal systems trainings and addressing concerns
• Utilize analytical practices to identify and solve problems
• Build and present intermediate to complex business cases related to how customers can achieve ROI
• Collaborate with internal service teams to execute strategies that align with customer objectives and CHR’s business goals
• Apply the enterprise project-based delivery model in day-to-day work
• Lead small sized operations-focused continuous improvement projects utilizing the enterprise project-based delivery model
• Conduct CHR systems training for external customer representatives to ensure effective utilization of CHR’s services
• Lead team efforts in reconciliation of daily, weekly, monthly, and quarterly reports
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• High School Diploma and/or GED
• Minimum 6 years of experience in Supply Chain, Transportation, and/or Logistics
• Minimum 3 years of prior experience working with and troubleshooting information systems
• Ability to work flexible schedule on occasion, including overtime hours when requested
• Ability to travel up to 10% (domestic and/or international)
• Fluent in English and Spanish

Preferred:

• Bachelor’s degree from accredited college or university
• Demonstrated high level of proactivity and a strong focus on delivering exceptional customer experience
• Proficient in Microsoft Office Suite of programs
• Prior experience creating and delivering presentations to senior level management
• Ability to gather, translate, and act upon voice of customer
• Ability to direct activities of small work group
• Ability to act as a subject matter expert
• Demonstrated expertise in critical thinking, data analysis, and efficient, accurate problem-solving
• Ability to proactively identify patterns in operations and data
• Ability to work in a team oriented and fast-paced environment
• Ability to utilize project management skills to successfully complete various sized projects
• Composure and poise in a customer-centric environment
• Highly adaptable to ambiguous and changing environments
• Demonstrated commitment to continuous improvement with prior experience in identifying inefficiencies, and implementing process improvements
• Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
• Values a diverse and inclusive work environment

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in we industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at