Operations Manager, IXD Operations

Our MXCF Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for experienced, strategic leaders to join our team as an Operations Manager at our new Inbound Cross Dock (IXD) - the first of its kind in Mexico. This state-of-the-art facility represents a significant milestone in Amazon's expansion in Latin America, featuring new processes and innovative cross-docking solutions.

As Operations Manager, you will lead and develop a team of Area Managers and their respective departments, overseeing multiple shifts and being responsible for the end-to-end operations of significant portions of the facility. You will drive operational excellence through strategic planning, continuous improvement initiatives, and development of your leadership team while ensuring the highest levels of safety, quality, and performance across operations.

Key job responsibilities

• Lead team of Area Managers and their departments across multiple shifts
• Design and execute site-wide strategic initiatives and process improvements
• Develop comprehensive data-driven action plans impacting entire building operations
• Manage budgets, headcount planning, and resource allocation
• Drive safety, quality, and productivity metrics across all departments
• Implement innovative solutions to enhance operational efficiency
• Lead cross-functional projects and continuous improvement initiatives
• Ensure standardization of processes across operations
• Partner with senior leadership in Safety, Engineering, LP, QA, and HR
• Develop and execute long-term operational strategies
• Create performance management systems driving accountability at all levels
• Lift up to 49 pounds
• Stand/walk extended periods
• Work in variable noise levels and temperatures
• Navigate stairs where applicable
• Frequent pushing, pulling, squatting, bending, reaching

A day in the life

• Lead team meetings to review critical metrics, KPIs, and strategic initiatives across all departments
• Direct multiple Area Managers in shift planning, resource allocation, and operational execution
• Conduct strategic Gemba walks to assess building-wide performance, identify improvement opportunities, and ensure standardization
• Drive high-impact problem-solving sessions addressing complex, cross-functional challenges
• Oversee implementation of major process improvements affecting multiple departments
• Lead quarterly business reviews and strategic planning sessions with senior leadership
• Manage critical projects that impact site-wide operations and network performance
• Collaborate with regional teams on new initiatives and best practice implementation

You’ll be responsible for driving operational excellence while developing future leaders and implementing strategic initiatives that shape the future of our network.

About the team

• We’re launching an exciting new operation in Mexico - our first Inbound Cross Dock (IXD) in the country! This represents a significant milestone in Amazon’s growth in Latin America, and you’ll be part of the founding team that will shape the future of our upstream operations in the region.
• This team will play a crucial role in Amazon’s supply chain network, managing the efficient flow of vendor and sellers shipments to multiple Fulfillment Centers across Mexico. We’re focused on operational excellence, innovative solutions, and continuous improvement as we establish this key node in our logistics network that will streamline the receiving and distribution process of the inventory products.

Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications

• 3+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Speak, write, and read fluently in English at C1 level or above
• Bachelor's degree

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
• Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service
• 5+ years of exceeding quota and key performance metrics experience
• 6+ years of solving problems with technology in the Automotive & Manufacturing industries experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.