Loan Servicing Agent Mexico

Position SummaryWe are seeking highly motivated, goal-oriented, problem-solvers to join our Loan Servicing Team. Our Loan Servicing Agents make outbound calls to collect past due accounts for loans from 10-150 days past due and maintenance fee past due accounts.In our fast-paced, exciting environment, your day will consist of various inbound/outbound call scenarios ranging from assisting with payments, adding cards on autopay, and negotiating the best payment arrangements for our members. Agents are required to collect 10 payments a day and make a minimum of 200 outbound calls a day. The right candidate for this position matches the quality of our resorts – 5 diamonds!Pay InformationØ Loan Servicing Agent (Bilingual Spanish & English) - $20,000 - $23,000 Pesos monthly + monthly bonus which can range from $2,000-$13,000 pesos. Agents will be scheduled for 40 hours per week divided into 5 days.Ø Attendance BonusØ Savings FundØ Life InsuranceØ Food VoucherØ At Law BenefitsCareer Progression Opportunities.Ø Team leads positions: On average, new employees will be able to progress within 6-9 months.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Handle inbound and outbound calls with loan servicing requests and perform all other Club Services functionsProvide World Class Service on all calls by using ResortCom Call Quality modelEffectively resolve customer issues and complaints through proper research, identify solutions and take ownershipEducate members on all amnesty optionsMaintain a working knowledge of all resorts, company policies, procedures, products, and servicesMeet or exceed daily, weekly, and monthly collections goalWillingness to work flexible schedules that varies according to business needsAdhere to assigned shift schedule and break and lunch schedulesAttend and complete all required and compliance trainingPerform other duties as assignedOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Work EnvironmentThe work for this position is conducted in an office environment. The noise level in this environment is usually high. Travel may be required to receive training, attend meetings and develop relationships with other professionals. Evenings and weekend work may be required based upon the workload.Required Education and ExperienceBilingual (English – Spanish)High school diploma (or High School Equivalence Certificate)Excellent organizational, multi-tasking and prioritizing skillsAbility to work under pressure (High Sales Environment/Strong Customer Service)Proper phone etiquetteProblem Solving SkillsOutstanding Customer Service SkillsData Entry ExperienceAble to Build RelationshipsCustomer FocusTipo de puesto: Tiempo completoSueldo: $20,000.00 - $23,000.00 al mesBeneficios:Bebidas gratisCaja de ahorroVales de despensaPago complementario:Bono de asistenciaBono mensualTipo de jornada:Turno de 8 horasTurno mixtoIdioma:Inglés (Obligatorio)Lugar de trabajo: Empleo presencialRequired Education and ExperienceBilingual (English – Spanish)High school diploma (or High School Equivalence Certificate)Excellent organizational, multi-tasking and prioritizing skillsAbility to work under pressure (High Sales Environment/Strong Customer Service)Proper phone etiquetteProblem Solving SkillsOutstanding Customer Service SkillsData Entry ExperienceAble to Build RelationshipsCustomer Focus #J-18808-Ljbffr