Analyst, Business Operations - Guadalajara, Mexico

Slalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics. We partner with companies to push the boundaries of what’s possible—together.

At Slalom we are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members are celebrated for bringing their authentic selves to work and are empowered to build solutions that reach more diverse populations in innovative and impactful ways.

We’re hiring a Mexico-based Business Operations Analyst to support day-to-day operations for some of Slalom’s largest client accounts. You will execute and improve repeatable processes, coordinate onboarding and offboarding, manage time entry and invoicing, and deliver accurate reporting. This is an analyst-level role ideal for a detail-obsessed, proactive problem solver and clear communicator.

What You’ll Do

Onboarding coordination

• Initiate client-required background checks and track completion
• Request and manage client credentials and system access
• Coordinate ordering, shipment, and receipt confirmation of client hardware
• Document and track all onboarding steps to SLA, escalating blockers promptly

Offboarding coordination

• Disable client credentials and system access per policy
• Track hardware return and reconcile inventory status
• Close out time entry, billing, and project records as required

Engagement management support

• Partner with the Engagement Management Office on project setup, change orders, contract signature status, internal bill codes, and time reconciliation
• Monitor time entry compliance and reconcile discrepancies across client and Slalom systems
• Validate billing data, prepare invoice packages, and resolve exceptions with account teams and finance

Data hygiene and reporting

• Maintain Salesforce opportunity hygiene and pipeline updates
• Refresh weekly engagement financial reports and explain them (accruals, pipeline projections, actuals vs. plan)
• Build and maintain ad hoc and recurring reports in Excel; assist with Salesforce and Power BI dashboards

Process excellence

• Document SOPs, checklists, and runbooks; propose improvements to reduce cycle time and errors
• Track and meet SLAs; proactively communicate status, risks, and mitigation plans to stakeholders

Stakeholder communication

• Partner closely with US-based account teams, consultants, and operations/finance stakeholders
• Respond to complex questions, triage issues, and drive resolution across systems and teams

What You’ll Bring

• 2-3 years of professional experience in operations or similar roles
• Fluent English; clear, concise interpersonal, verbal, and written communication skills
• Intermediate to advanced Microsoft Excel skills
• Comfort working in business applications; familiarity with Salesforce and PowerBI is a plus
• Experience with time entry, invoicing, or financial reporting is a plus
• Self-starter mindset with bias to action and a service-oriented approach
• Scrupulous attention to detail, able to develop and maintain highly organized work environment and manage multiple requests and deadlines
• Minimum two days a week on-site at the Slalom office

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.

What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.

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