Cloud Platform Operations Lead (Ciudad Juárez)

Turn Your Cloud Operations Expertise into a High-Impact Healthcare Technology Career

Cloud Platform Operations Lead

Schedule: Monday to Friday, 7:00 AM – 4:00 PM

At Impact Advisors Mexico, we turn passion for healthcare into lasting careers. As part of the Impact Advisors network, we partner with leading hospitals and healthcare organizations to enhance clinical, financial, and operational outcomes.

If you enjoy building reliable technology environments, solving complex operational challenges, and supporting mission‑critical platforms, this role offers a unique opportunity to work at the intersection of cloud operations, healthcare technology, and AI‑enabled workflow automation.

You will play a key role in supporting and scaling a cloud‑based platform that helps healthcare organizations streamline operational processes through intelligent automation, integrations, and emerging AI capabilities. As you develop expertise, you’ll gain exposure to advanced cloud architecture, healthcare interoperability, AI‑powered workflow solutions, and modern platform engineering practices. This role offers significant opportunities for growth into leadership, cloud engineering, platform architecture, and other specialized technology paths within Impact Advisors’ expanding IT Advisory and Managed Services organizations.

Responsibilities

• Own the day‑to‑day operational health of cloud‑hosted production environments running on AWS.
• Monitor platform performance, availability, capacity, and operational metrics to ensure reliability and stability.
• Support both Impact Advisors‑hosted and client‑hosted deployment models.
• Ensure the stability, performance, and scalability of AI‑enabled workflow automation services operating within the platform ecosystem.
• Monitor data exchanges, authentication services, API connectivity, and platform integrations.
• Troubleshoot and resolve issues resulting from upstream application changes, configuration updates, or integration failures.
• Lead the operational setup and deployment of platform environments for new clients and service engagements.
• Collaborate with engineering and implementation teams to establish repeatable deployment processes and operational standards.
• Support proof‑of‑concept, pilot, and production implementations while ensuring consistency across environments.
• Maintain configuration standards and operational documentation for all deployed environments.
• Coordinate application releases and platform updates across production environments.
• Perform validation testing and operational readiness reviews prior to deployment.
• Manage change control processes to minimize risk and maintain client confidence.
• Partner with engineering teams to ensure smooth transitions from development to production operations.
• Manage user provisioning, access controls, role assignments, and audit processes.
• Support security best practices including encryption, credential management, and operational compliance requirements.
• Participate in security reviews, audit preparation, and ongoing compliance activities.
• Develop reporting that supports capacity planning, service delivery, and financial management.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field preferred.
• 5+ years of experience in cloud operations, platform operations, DevOps, Site Reliability Engineering (SRE), infrastructure engineering, or a related technical discipline.
• Strong hands‑on experience operating and supporting AWS‑based production environments.
• Experience supporting business‑critical applications in a production environment.
• Experience with monitoring, observability, incident management, and operational troubleshooting.
• Familiarity with Infrastructure as Code (Terraform, CloudFormation, or similar) and CI/CD practices.
• Experience coordinating software releases, deployments, and change management activities.
• Experience managing user access, security controls, operational documentation, and audit processes.
• Experience working closely with software development teams, engineering teams, or third‑party technology vendors.
• Familiarity with HIPAA requirements and healthcare data security practices.
• Experience supporting SaaS or multi‑tenant cloud platforms.
• Experience with Jira Service Management or similar IT service management platforms.
• AWS certifications or other cloud‑related certifications.
• Strong troubleshooting, analytical, and root‑cause analysis skills.
• Customer‑focused mindset with a commitment to reliability, quality, and continuous improvement.
• Ability to thrive in a highly collaborative environment and adapt to evolving technologies and business needs.

Benefits

• Paid public holidays
• Social security (IMSS)
• Major and minor medical insurance through Sofía Salud
• Paid training and continuous mentorship