Technical Support Engineer

Schneider Electric has an opportunity for an Advanced Tech Support Engineer in our Apodaca (PIIT), Nuevo León location. Our Advanced Technical Support team supports our clients during important moments.

We are looking for candidates with a customer‑centric mindset who are eager to learn about the operation and various applications of our wide range of products that we support. Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries.

Responsibilities

• Communicate directly with customers via phone, email to troubleshoot and resolve technical issues.
• Configure and troubleshoot Schneider Electric Products.
• Recommend solutions for industrial applications.
• Diagnose root cause of product failures at a component level.
• Develop, update and review knowledge‑based documentation including White Papers, Frequently Asked Questions (FAQs) and troubleshooting guides.
• Perform other related duties as assigned by Supervisor or Manager.

Qualifications

• Electrical Engineering Technologies Degree or related field and 2–5 years applicable experience.
• Speak, read and write English fluently.
• Prior experience in Field Service, Technical Support or Customer Relationship environment required, must have a high level of aptitude and interest in technology.
• Passion for supporting customers in a technical environment.
• Excellent verbal and written communication skills.
• Detail oriented, self‑starter and able to work independently.
• Ability to define problem, collect data, establish facts and draw valid conclusions for both electrical and customer issues.

Benefits

Schneider Electric offers a robust benefits package to support employees, including flexible work arrangements, paid family leave, a culture of wellness, and additional benefits beyond a typical employer. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic. Schneider Electric is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.