Network Support Analyst (Guadalajara)

Individuals understand their own area and are able to perform all facets of their role.

• They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work.
• They manage projects with oversight from their supervisor.

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks a "Network Support Senior Analyst" to join our team in Mexico.

Responsibilities

• Plans, designs, and implements networked systems, including configurations, supporting and troubleshooting network problems, and coordinating with vendors for installation of routers and switches.
• Performs technical analysis of software, hardware, and network systems, and integrates LAN/WAN communications, network nodes, switches, and various transmission systems.
• Performs network maintenance and system upgrades including service packs, patches, and hot fixes.
• Create and update the technology components of standard operating procedures while liaising with vendors and other IT personnel for problem resolution.
• Hands‑on experience with Aruba Wireless and Routing Switching, Nexus configuration and design, VDC, VPC, OTV, LISP, FabricPatch, and DCNM.
• ARUBA Switching and Wireless Cisco Enterprise Wireless communication design and configuration.
• Configure lightweight and autonomous APs, WLAN controllers, PRIME, bridging, outdoor/mesh networks, LDP, TDP, RSVP label distribution, MPBGP‑VPNv4, Multi‑VRF, and VRF‑Lite.
• Application and WAN optimization appliance design and configuration, including appliances such as Riverbed, WLC, and SD‑WAN.

Qualifications

• Cisco® CCNA certificate or equivalent experience.
• Strong communication skills.
• Solid documentation experience with Microsoft® Visio, Word, and Excel.
• Ambitious and goal‑oriented, with initiative to work until the job is complete.
• Prior experience working closely with customers and collaborating with IT staff.
• Strong technical account management skills and excellent troubleshooting skills.
• Bachelor’s Degree or equivalent experience.