Application Support Engineer
Jornada completa
Support Services Group
Teletrabajo
- Trabajo remoto
Job Type: Full-Time
Work Arrangement: [Remote]
Location: This is available for Mexico, Dominican Republic and Panama
English Level: Intermediate–Advanced (B2+)
About the Role
Support Services Group is looking for an Application Support Engineer to join our team and provide technical support for production applications and systems.
The ideal candidate will have a solid understanding of REST APIs, basic SQL, and web troubleshooting , along with strong communication and documentation skills. This role is focused on monitoring and troubleshooting production issues, identifying root causes, and clearly documenting findings and resolutions.
Key Responsibilities
- Monitor and triage production issues and application-related incidents.
- Troubleshoot and browser-related issues using browser Developer Tools.
- Perform API testing and troubleshooting using Postman.
- Run basic SQL queries to validate and investigate application data.
- Analyze issues and identify potential causes or patterns.
- Review and interpret basic logs and error messages when troubleshooting.
- Document technical findings, troubleshooting steps, and resolutions clearly.
- Communicate technical issues and findings effectively with internal teams and stakeholders.
- Follow established troubleshooting and escalation processes.
- Collaborate with other technical teams when issues require additional investigation.
Required Qualifications
- Solid understanding of fundamentals and REST APIs .
- Basic knowledge of SQL and ability to run queries for data validation and troubleshooting.
- Hands-on experience using Postman for API testing.
- Experience troubleshooting web or application issues using browser Developer Tools .
- Strong written and verbal English communication skills .
- Strong analytical and problem-solving skills.
- Ability to clearly document technical findings and troubleshooting activities.
- Ability to work independently while collaborating effectively with technical teams.
Nice to Have
- Familiarity with application and system logs .
- Basic understanding of JSON .
- Familiarity with authentication concepts such as tokens, API keys, or basic authentication .
- Previous experience in Application Support, Technical Support, Production Support, or a similar role .
- Familiarity with incident management and troubleshooting processes.
What We're Looking For
We are looking for someone who is analytical, detail-oriented, and comfortable troubleshooting technical issues . You don't need to be a software developer, but you should be comfortable working with APIs, basic SQL queries, browser tools, and technical documentation.
Strong communication skills are essential, particularly the ability to explain technical findings clearly and document issues accurately .
Vacante publicada el 22 días atrás
Empleos similares que podrían interesarleBasado en la vacante Application Support Engineer en Teletrabajo
- ...agents have secure access to the right resources at all times. JumpCloud is Intelligent, Secure IT. About the Role: As a Customer Support Engineer - Tier 1 you will be responsible for providing world-class technical support to JumpCloud’s customers. We are looking for a...SugeridoTiempo completoRemoto
- ...gets locked out of the financial system. About the Role: TrueML Products is seeking a technically autonomous Platform Enablement Engineer II (PET) to serve as a critical bridge between our client-facing teams and core Engineering organization. In this role, you will move...SugeridoTiempo completo
- ...As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to...SugeridoTiempo completoRemoto
- ...Intelligent, Secure IT. About the Role: As a Tier 2 Customer Support Engineering specializing in Windows and Active Directory, you serve as... ...enterprise customers' core IT infrastructure. We are seeking an engineer who is eager to expand their impact by learning to support...SugeridoTiempo completoRemoto
- ...you’ll have the autonomy and support to make an impact as we... ...closely with our growing Support Engineering teams—hiring across... ...their background. All qualified applicants will receive consideration for... ...specified work location, if applicable. Fraudulent Employment Offers...SugeridoTrabajo remotoPrácticaTiempo completoTrabajo híbridoHorario flexible
- ...Job Title: Solutions Engineer About Sezzle: With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping... .... This role combines technical expertise and sales acumen to support sales teams. They work closely with the sales team and clients,...Tiempo completo
- ...How will you make an impact? The Data engineer Developer role provides an opportunity... ...will you do? ~ AI & Data Solutioning: Support the prototyping, testing, and implementation... ...for Analytical reporting and AI applications or use cases within SAP and non-SAP ecosystem...Trabajo remotoTiempo completoTrabajar en la oficina
- ...seeking a talented and motivated Mobile Engineer who is best in class with a high IQ plus... ...solving challenges in our highest-traffic applications, with your work having a direct impact... ...app. In this role, you’ll also provide support for our mobile app as a platform, working...Tiempo completo
- ...apply with your resume in English. Support Services Group is a leading U.S.-based... ..., secure, and maintainable server-side applications using Microsoft technologies.... ...s degree in Computer Science, Software Engineering, or a related field. ~5+ years of professional...Trabajo remotoTiempo completo
- ...accountability in a way that best suits you, supported by a comprehensive package that... ...performance. - Coordinate closely with Engineering and Product Management on all product issues... .... Essential: - Bachelor’s degree or applicant with experience working in a customer support...Tiempo completoTrabajar en la oficinaRemotoFin de semana
- ...wants the opportunity to grow into a major engineering role. This position is designed for... ...features. Fix bugs throughout the application. Create and update user interfaces,... ...to become a highly capable full-stack engineer. What Success Looks Like Assigned...Trabajo remotoFreelanceTemporalTiempo completoContratoTurno de noche
- ...consultants and developers on ServiceNow best practices. Manage and support platform upgrades, patch testing, and instance health... ...multiple concurrent engagements. Knowledge of ServiceNow App Engine, IntegrationHub, and low-code/no-code development capabilities....Trabajo remotoTiempo completo
- Introducción Estamos en búsqueda de un Ingeniero de QA excepcional que combine una meticulosa atención al detalle con una sólida capacidad técnica. Este rol es fundamental para garantizar la calidad y el rendimiento de nuestras aplicaciones, y es ideal para quienes tienen...Práctica
- ...Summary We are hiring a Senior Software Engineer to help build the future of technical interviewing... ...surfaces include React + TypeScript applications and shared web platform tooling. - AI... ...CLI tooling and AI-agent skills that support repeatable development operations. How We...Tiempo completoRemoto
$5,000 - $9,500
...talented and motivated Senior Software Engineer who is best in class with a high IQ plus... ...closely with stakeholders from Product, Support and the business. You’ll also partner with... ...through each step is not guaranteed. - Application submitted (you are here) - Wonderlic test...Tiempo completo$1,500 - $2,700
...talented and motivated Junior Software engineer who is best in class with a high IQ plus... ...through each step is not guaranteed. - Application submitted (you are here) - Wonderlic test... ...tools, processes, and metrics - Provide support and consulting on software systems usage...Tiempo completo- ...English at an advanced level is required for this role. A day in the life: As a Junior Software Engineer, you'll build and maintain features across our AI-centric web applications — turning designs into working UI, wiring up API integrations, and keeping the codebase clean...Tiempo completo
$2,800 - $6,000
...through each step is not guaranteed. - Application submitted (you are here) - Wonderlic test... ...recruiters (30 min) - Interview with engineers (1 hour) - Interview with engineering leadership... ...a talented and motivated Software Engineer II who is best in class with a high IQ...Tiempo completo- ...Senior Software Engineer Position: Senior Software Engineer Location: Remote from LATAM Contract Type: Full-time vendor... ...Full-Stack & API Design: Proven experience developing modern applications with a heavy emphasis on backend system integration, robust...Trabajo remotoTiempo completoContrato
$1,500 - $4,000
...talented and motivated Junior Software Engineer with a unique blend of accounting experience... ...through each step is not guaranteed. - Application submitted (you are here) - Wonderlic... ...tools, processes, and metrics. - Provide support and consulting on software systems usage...Tiempo completo- ...is seeking a .NET Developer to join our engineering team and contribute to the development of enterprise-grade business applications for the insurance industry. You will work... ...Microsoft .NET technology stack Build and support distributed n-tier applications to deliver...Trabajo remotoTiempo completo
- ...institutional clients. Our Platform and Core Engineering teams build the systems that make... ..., and critical infrastructure that support company-wide initiatives. They optimize... ...issues across the stack (OS, network, application) – Apply a solid understanding of distributed...Tiempo completo
- ...Position: Senior QA Automation Engineer (React.js & TypeScript) Location: Remote... ...You will join a dynamic engineering team supporting a premier global entertainment, sports,... ...robust test automation suites for web applications built with React.js and TypeScript. Working...Trabajo remotoTiempo completoContrato
$5,000 - $9,500
...talented and motivated Senior Software Engineer with accounting and financial experience... ...through each step is not guaranteed. - Application submitted (you are here) - Wonderlic test... ...tools, processes, and metrics. - Provide support and consulting on software systems usage...Tiempo completo- ...occasional in-person attendance may be required for trainings, meetings, and team gatherings, as determined by your manager. As a Software Engineer you will work closely with our engineering, product, and design teams to implement the future of our product and build amazing...Tiempo completoRemoto
$60,000 - $78,000 por año
...legacy Recover and Retain client-facing applications. We also own the Entity Configuration... ...— making architectural decisions that support a multi-year platform consolidation... ...grows in scope and complexity Mentor engineers and contribute to TrueML's engineering...Tiempo completo- ...portfolio of AI-native products for customer support and business operations, all running on... .... We're looking for two Senior QA Engineers to own quality end-to-end — from pre-... ...AWS-based environments and cloud-based application testing. ~Experience with observability...Trabajo remotoTiempo completoHorario flexibleTrabajo por turnos
- Brafton is one of the world's leading content marketing firms, with offices in Boston, London, Toronto and Sydney. We aspire to continually raise the bar on what people consider "marketing content. " We create result-focused strategies and content to drive SEO, social ...Tiempo completoRemoto
- ...In All Media. Project Overview In this role, you will join an agile FinTech engineering team dedicated to building, scaling, and maintaining high-quality enterprise web applications. You will collaborate closely with product management and cross-functional teams to...Trabajo remotoContratistaTiempo completoContrato
- ...high-performing Senior Fullstack Developer to join a long-term initiative focused on modernizing and scaling a complex enterprise application. You will be part of a high-visibility squad dedicated to rebuilding core modules using a modern tech stack (.NET Core 6+ and...Trabajo remotoTiempo completoContrato
¿Desea recibir más vacantes?
Suscríbase y reciba vacantes similares a Application Support Engineer. ¡Sea el primero en aplicar!
Búsquedas relacionadas
- programador de aplicaciones Teletrabajo
- desarrolladora de aplicaciones Teletrabajo
- it support engineer Teletrabajo
- ingeniero de ti Teletrabajo
- ingeniero soporte Teletrabajo
- support engineer Teletrabajo
- soporte a aplicaciones Teletrabajo
- apoyo en oficina sin experiencia Teletrabajo
- auxiliar de soporte Teletrabajo
- apoyo administrativo Teletrabajo