Learning Manager, MXCF Learning (Fulfillment & Operations)

At Amazon, we are constantly pushing the boundaries of what's possible. We believe that every day is an opportunity to take a first step, face new challenges, and make our customers' lives easier. And today, that opportunity is yours!

As a Learning Manager at Amazon, you will play a vital role in developing and managing a team of trainers who are responsible for delivering high-quality learning experiences to our associates and managers. Working closely with Process Engineers, you will collaborate with operations teams to ensure our training programs meet our customers' needs and align with our company's mission to be the most customer-centric company in the world.

You will have the opportunity to work in a dynamic, fast-paced, and challenging environment, with many opportunities to drive impact. Whether you're developing training plans, auditing training quality, or planning and executing the recruitment of new instructors, you will be at the forefront of shaping the future of our company.

To get a sense of what it's like to work at an Amazon Fulfillment Center, watch this video:

Key job responsibilities

• Develop training plans that minimize disruption to operations while ensuring high-quality training delivery
• Audit training/coaching quality and implement corrective actions when necessary
• Plan and execute the recruitment and development of top-tier instructors
• Ensure positive and effective collaboration between the learning team and other stakeholders
• Manage a team of Trainers and support their professional development
• Analyze and interpret metrics to identify areas of improvement
• Provide training to the learning team on changes to learning materials/processes
• Develop training capacity planning and forecasting for new hires
• Support the leadership team with reporting on associate distribution according to training plans and cross‑training initiatives across processes

Basic Qualifications

• Experience collaborating with global and local stakeholders
• Speak, write, and read fluently in English
• 1+ years of program management, logistics, operations, supply chain, transportation, or related field experience
• Bachelor's degree or equivalent

Preferred Qualifications

• Experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring
• Experience working with KPIs and SLAs
• Experience developing policies and supporting documentation
• Experience with Agile methods and processes

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.