Service Coordinator (Remote)

Location: Remote

Employment Type: Full time

Experience Required: Minimum 4 years

About the Role:

Radar Hire is seeking a detail-oriented and proactive Service Coordinator to support a fire alarm and construction services company based in California. As the main point of contact for scheduling and service coordination, you’ll play a key role in ensuring operational efficiency and top-tier client satisfaction.

This position is ideal for someone who thrives in a fast-paced environment, enjoys multitasking, and has a strong sense of ownership over their work. You’ll work closely with technicians, clients, and the leadership team to keep projects moving and clients informed.

Key Responsibilities

• Manage daily scheduling for service calls and inspections

• Serve as the first point of contact for incoming service-related calls and emails

• Update the CRM and project calendar with new requests, technician notes, and follow-ups

• Communicate effectively with field technicians to ensure alignment on job schedules and priorities

• Follow up with clients to confirm satisfaction and document resolution of service tickets

• Provide estimating support for fire alarm systems (preferred, but not required)

• Maintain a high level of accuracy in documentation and coordination tasks

• Track technician productivity (billable vs. non-billable hours) and schedule adherence

Required Skills & Qualifications

• Minimum 4 years of experience in administrative coordination or project support

• Strong verbal and written communication skills in English

• Excellent organizational and time management abilities

• Confident using CRM platforms and online calendars

• Comfortable reading maps and helping technicians route efficiently

• Ability to multitask and manage competing priorities with professionalism

• Tech-savvy and responsive with reliable internet and a functioning computer

Nice to Have

• Previous experience in the fire alarm, construction, or field services industry

• Estimating experience for fire alarm services or similar technical systems

• Familiarity with field service software and tools used for dispatching or service tracking

Why Join

• Work closely with a U.S.-based leadership team that values autonomy and contribution

• Help streamline essential field service operations for a growing company

• Enjoy a remote-first environment with long-term growth opportunities

• Make a measurable impact by helping technicians succeed and customers stay safe