Planning Advisor (Monterrey)

Prioritise, plan and complete client service delivery tasks in line with integral and local business requirements. Includes liaising with clients, dealing with complex queries and proactively resolving service issues within agreed deadlines/targets.

• Build and maintain good client relationships through proactive communication and action to fulfil client expectations.
• Identify and refer potential client complaints and opportunities for new business by providing potential solutions and striving for continuous improvement.
• Responsible for the accuracy and completeness of client data in LRQA business systems.
• Liaise with and provide support to other team members, departments, and offices, as may be required.
• Develop a good knowledge and understanding of LRQA. products, services, systems, and processes on an on-going basis.
• Identify and suggest improvements to service delivery processes and procedures.
• Actively contribute to team meetings and client service initiatives.
• Carry out any other task within the client service team, at the request of the line managers.