Business Process Consultant Fso (Xico)

Responsibilities

• Design efficient workflows based on ServiceNow product capabilities and leading practices, ensuring proposed solutions meet customer expectations.
• Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
• Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills and certifications related to the ServiceNow platform.

Qualifications

• 8+ years progressive experience as part of a professional services organization; or equivalent education and experience.
• Ability to travel up to 50%.
• Industry domain expertise.
• Creativity with comfort running projects independently.
• Success driving complex issues through analysis and resolution.
• Experience working collaboratively.
• ServiceNow certifications aligned to workflow.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.