Customer Service Quality Engineer

At ZF LIFETEC, we save lives through cutting-edge technology. With over 60 years of automotive safety innovation, we blend start-up agility with corporate stability to drive meaningful impact worldwide. Operating across 51 locations in 22 countries, our global presence amplifies our mission to make roads safer and save lives.

Join us in a supportive and dynamic environment committed to safety, innovation, and reliability. As a part of our international team, your contributions spark industry-leading innovations in automotive safety. Our inclusive and diverse working environment promotes creativity, career growth, and continuous development.

Job Description

In the role of Customer Service Quality Engineer , you will be responsible for ensuring and continuously improving customer service quality, acting as a technical liaison between the company and users.

In your daily work, you will monitor customer satisfaction indicators, manage complaints and non-conformities, coordinate corrective actions with engineering, production, and field service teams, and analyze data to identify trends and improvement opportunities.

You will provide technical support to internal teams and customers, document incidents, and prepare quality reports, as well as proposals for process and product improvements. You will also collaborate in internal/external audits related to customer experience and in training operational staff on service quality standards.

Requirements

• Experience in customer satisfaction and customer service (Customer Satisfaction, Customer Support), with the ability to manage complaints and feedback in a structured manner.
• Skills in field service and technical support (Field Service, Technical Support), including coordination with multidisciplinary teams and communication of technical topics to non-specialists.
• Strong problem-solving and incident analysis skills (Troubleshooting), with a preventive approach and focus on continuous improvement.
• Degree in Engineering (industrial, quality, mechanical, electronic, or similar) or equivalent training related to the automotive or manufacturing sector.
• Knowledge of quality tools (8D, Ishikawa, Pareto, FMEA, or similar) and data handling for root cause analysis.
• Intermediate to advanced level of English to interact with international teams and clients.
• Personal skills: customer orientation, attention to detail, communication skills, teamwork, time management, and ability to work in a dynamic environment.